Customer Success Manager, RFA
Company websitestripe.com (Stripe, opens in new tab)
Base salary $208,021 to $225,300
Employer-published annual base salary, USD. Advertised base range in Chicago, IL
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationChicago, IL
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (3 h ago) · observed since
About this job
Who we are
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
Responsibilities
- Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
- Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
- Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
- Evangelizing Stripe's customer success stories, as well as its systems and processes;
- Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
- Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.
Who you are
Minimum requirements
Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.
Position also requires the following:
- 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
- 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
- 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
- 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
- 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
- 4 years of experience advising clients on their subscription and invoicing requirements.
Salary: $208,021 - $225,300/yr
This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% telecommuting permitted.
15% domestic travel for visiting users for onsite and business reviews at their offices.
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48
#LI-DNI
Source: Stripe on Greenhouse · View original posting (opens in new tab)
This listingCustomer Success Manager, RFA$208,021 to $225,300
Senior Software Engineer, Product Velocity$206,086 to $285,600
Senior Software Engineer, Backend$206,086 to $285,600
Software Engineer, High Availability and Disaster Recovery$206,086 to $285,600
Software Engineer, Online Database Infrastructure$206,086 to $285,600
Software Engineer, Backend$206,086 to $285,600
Capital Markets Investments$199,222 to $235,200
Chart as a table
| Role | Published base |
|---|---|
| Customer Success Manager, RFA (this listing) | $208,021 - $225,300 |
| Senior Software Engineer, Product Velocity | $206,086 - $285,600 |
| Senior Software Engineer, Backend | $206,086 - $285,600 |
| Software Engineer, High Availability and Disaster Recovery | $206,086 - $285,600 |
| Software Engineer, Online Database Infrastructure | $206,086 - $285,600 |
| Software Engineer, Backend | $206,086 - $285,600 |
| Capital Markets Investments | $199,222 - $235,200 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-09-10
Where this pay comes from
Location as the employer wrote it: Chicago, IL
Salary: $208,021 - $225,300/yr
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.