Production Support Engineering Lead (OpenText)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Production Support Engineering Lead for Record Remediation and PrivateLink Update initiatives, you will lead a cross-functional team responsible for the maintenance, integration, and implementation of OpenText software applications and associated technology solutions. Reporting to senior leadership, you will drive project delivery, ensure operational stability, and manage incident, problem, and change activities for these critical technology projects. You will partner with business, technology, risk, compliance, and vendor teams to achieve strategic outcomes aligned with organizational goals.

CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days may be remote. This role also requires occasional travel.

How you'll succeed

• Production Support Engineering – Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project delivery.

• Technology Integration and Support – Oversee solution requirements, design reviews, technology test planning, and coordinate software application testing, change management, configuration, installation, and ongoing support.

• Operational Stability and Incident Management – Manage incident, problem, and change activities, including major incident response and root-cause resolution to maintain operational stability and performance.

• Stakeholder Collaboration – Partner with business, technology, risk, compliance, and vendor teams to drive strategic outcomes and ensure alignment with organizational goals. Your approach aligns technology initiatives with broader business objectives, supported by extensive knowledge of banking products, services, and industry regulations.

• Team Leadership and Development – Lead, coach, and develop a high-performing team, fostering accountability, collaboration, and continuous improvement.

Who you are

• You possess strong technical expertise. With 8-12 years of recent experience in Production Support Engineering, you have led technology teams, managed production incidents, and ensured prompt restoration of service.

• PrivateLink Update technology initiatives and Open Text Experience: You have experience leading Record Remediation and PrivateLink Update technology initiatives, implementing OpenText solutions, developing strategic roadmaps, and ensuring timely, transparent project delivery. Experience with Electronic Data Management Systems, Enterprise Document Management, or Electronic Content Management systems (EDMS/ECMS)—such as Hyland OnBase, DocuWare, IBM Content Management, Laserfiche, Box, Nautilus, or similar platforms—is also highly relevant.

• You also have substantial experience in IT service management and a comprehensive understanding of incident, problem, change, and major incident processes.

• You have a degree. A degree or diploma in Computer Science, Engineering, MIS, or a related field or relevant certifications is required.

• You’re a collaborative leader and a strategic thinker. You thrive in cross-functional environments, leading teams and partnering with stakeholders to drive outcomes and foster a culture of continuous improvement.

• You’re skilled in communication and stakeholder engagement. Your verbal and written communication skills enable you to provide clear updates on service health, risks, and improvement activities.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $140,000.00 - $170,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-Chicago, 70 W Madison St Fl 10

Employment Type

Regular

Weekly Hours

40

Skills

Application Production Support, Business Requirements, IT Maintenance, IT Operations Support, OpenText, OpenText ECM Tools, Operational Efficiency, People Management, Service Levels, Technical Leadership, Work Collaboratively