Technical Support Engineer
Company websiteincident.io (incident.io, opens in new tab)
Base salary $150K to $200K
Employer-published annual base salary, USD. Advertised base range in San Francisco, CA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationSan Francisco, CA
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (2 h ago) · observed since
About this job
A little about us
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The Team
The Technical Support Team is usually the first line of communication between incident.io and our customers.
We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.
It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
What you’ll be doing:
You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering
Handling technical challenges that arise with customers in partnership with our Customer Success Managers
Expanding our technical support processes in collaboration with the Head of Technical Support
Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
What you need to be successful:
Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems
Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
Able to communicate complex technical information by conveying in a clear and simple manner
Love products and are keen to understand how they work and how different parts interact with one another
You are smartly persistent; have a knack for knowing when to dig deep and when to move on
Source: incident.io on Ashby · View original posting (opens in new tab)
This listingTechnical Support Engineer$150K to $200K
Technical Support Engineer$150K to $200K
BDR Manager$175K to $250K
Expansion Account Manager$210K to $250K
Enterprise Account Executive$250K to $300K
VP of Customer Success$250K to $300K
Strategic Account Executive$350K to $400K
Chart as a table
| Role | Published base |
|---|---|
| Technical Support Engineer (this listing) | $150K - $200K |
| Technical Support Engineer | $150K - $200K |
| BDR Manager | $175K - $250K |
| Expansion Account Manager | $210K - $250K |
| Enterprise Account Executive | $250K - $300K |
| VP of Customer Success | $250K - $300K |
| Strategic Account Executive | $350K - $400K |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-09-10
Where this pay comes from
Location as the employer wrote it: San Francisco
USD 150,000 – 200,000 · 1 YEAR · Salary
- Method
- Structured pay field published by the employer
- Checked
- Rule set
- us-base-v2
The employer's job board publishes this pay as a dedicated data field. We read the field directly; no interpretation was needed.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.