Aftermarket Manager - Flygt AC Pumps

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is hiring an Aftermarket Manager (Rotary Equipment)
Relocation assistance is available for qualified candidates.

Lead the aftermarket performance of Flygt AC Pumps, overseeing engineering, field service, and customer service teams to deliver exceptional field execution, repair operations, and spare parts support.

This is a high-impact leadership role for someone who thrives in a fast-paced environment and is passionate about operational excellence, customer outcomes, and aftermarket growth. You will drive cross-functional collaboration, strengthen customer relationships, and help shape the future of our aftermarket business.

You’ll be the driving force behind operational excellence—expanding aftermarket growth, strengthening customer partnerships, and elevating performance through tight cross-functional collaboration. This is your opportunity to lead with impact, accelerate results, and shape the future of our aftermarket business.

This position is 100% onsite - field 25% of the time

What You’ll Do

• Lead and develop a team of Technical Service Engineers, Technicians, Order Administrator and Customer Service. ( 3 direct & 9 indirect – few contract employees)

• Manage and develop customer service team to ensure timely and accurate spare parts quotes, proactive customer engagement and collaboration with suppliers.

• Build strategy to grow Aftermarket business, leveraging installed base, market trends and strong capabilities.

• Oversee all aftermarket engineering activities, including pump inspections, repair proposals, and field service operations.

• Assign and manage project workloads focusing on customer and project requirements.

• Ensure quality and timeliness of design and service execution to meet or exceed customer expectations.

• Build and track performance metrics to drive strong team performance.

• Build and leverage AI / Technology tools to drive productivity and maximize customer satisfaction.

• Collaborate with Operations to plan and manage shop labor and workspace allocation for repair jobs.

• Travel to customer and vendor sites to resolve technical issues and provide hands-on support.

• Perform field service work, including installation, repair, startup, and system vibration analysis.

• Support quotation development and margin approval in accordance with company guidelines.

• Drive continuous improvement initiatives to optimize processes and enhance team efficiency.

• Partner with internal and external stakeholders on driving Aftermarket growth.

Preferred Education: Bachelor’s degree in mechanical engineering

Experience & Skills:

• Preferred: 10+ years of experience with rotating equipment or pump design, manufacturing, and/or field service

• Strong background in pump mechanical design, hydraulics, and manufacturing processes

• Experience with vibration analysis and technical troubleshooting

• Effective leadership and team development capabilities

• Strong communication skills and ability to work cross-functionally

• Bonus: Experience in design engineering, including the ability to read, create, and mark up engineering drawings, is highly valuable in this role.

Physical & Work Environment

• This role involves working in office, shop, and field environments and may include lifting up to 50 lbs.

• Regularly requires sitting, standing, reaching, bending, and movement through facilities and job sites.

• May include confined space work as needed.

• Travel required up to 25%, including domestic and international assignments.

• We are committed to providing reasonable accommodations to enable individuals of all abilities to perform essential functions.

• Compliance with site-specific safety, training, and drug/alcohol policies is required.

Xylem does not provide visa sponsorship for this position

The estimated salary range for this position is $140,000 to $160,000, 15% annual bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation