Business Analyst - MAX Solution Implementation

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

This position features a hybrid work arrangement. Candidates must be available and willing to work on-site at our Downtown Raleigh location on Mondays and Fridays, and at our Rocky Mount location on Tuesdays, Wednesdays, and Thursdays.

This role does not provide visa sponsorship now or at any time in the future. Candidates must have authorization to work without requiring employer-sponsored work authorization.

We are seeking an experienced Business Analyst to support the implementation of the ADOT MVD MAX Solution. This role will serve as the bridge between business stakeholders and technical teams, ensuring business needs are accurately translated into effective technology solutions. The ideal candidate brings strong expertise in enterprise application implementations, business process analysis, requirements management, stakeholder engagement, and UAT support.

Key Responsibilities

• Gather, analyze, and document business and functional requirements.
• Facilitate stakeholder workshops, interviews, and requirements sessions.
• Develop process maps, workflows, use cases, and functional specifications.
• Analyze current and future-state business processes and identify improvement opportunities.
• Conduct gap analysis and assess business impacts, risks, dependencies, and solution alignment.
• Collaborate with business and technical teams to ensure solutions meet business objectives.
• Support User Acceptance Testing (UAT), including test planning, execution, defect tracking, and validation.
• Assess stakeholder impacts and support change management and adoption activities.
• Help shape business and technology strategies by evaluating business value, operational needs, and technical capabilities.
• Document business architecture components including processes, roles, information flows, and organizational impacts.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Qualifications

• 10+ years of Business Analyst experience supporting enterprise application implementations.
• Strong experience in requirements gathering, business process mapping, gap analysis, and UAT coordination.
• Excellent analytical, documentation, communication, and stakeholder management skills.
• Ability to work effectively with executives, business users, and technical teams.
• Knowledge of the ADOT MVD MAX Solution.
• Experience bridging business and IT functions to deliver successful business outcomes.

Preferred Qualifications

• Experience supporting government or public sector technolgy initiatives.
• Experience with writing technical user stories, understanding API technologies.
• Vehicle related business knowledge. 
• Familiarity with Agile and Waterfall methodologies.
• CBAP, CCBA, PMI-PBA, or similar Business Analysis certification preferred.

The compensation range for the position in the U.S. is - $115,080 to $218,520based on a full-time schedule.  

Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):  $138,120 to $262,320    
California (All Other): $126,600 to $240,480    
Colorado: $115,080 to $218,520    
Massachusetts: $115,080 to $240,480    
New York City: $138,120 to $262,320    
Washington: $126,600 to $240,480    
Washington DC: $126,600 to $240,480    
                                
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

Equal Opportunity Employer (EOE) Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.