Customer Insights Lead, Global Logistics Domestic First Mile
Company websiteamazon.com (Amazon, opens in new tab)
Base salary $142,800 to $193,200
Employer-published annual base salary, USD. Advertised base range in Arlington, VA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationArlington, VA
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (4 h ago) · observed since
About this job
We are looking for a Product Marketing Manager to serve as the Customer Insights Lead for our inbound freight and fulfillment programs (WePay and the Partnered Carrier Program). This role is the team's authority on who our shippers are, what they need, and why they adopt or churn — translating a fragmented picture of seller and vendor behavior into the insight that drives our product roadmap, commercial engagement model, and annual planning narratives (OP1/OP2, MBR/WBR, and leadership reviews).
You will own the "voice of the shipper" end to end: sizing opportunity, segmenting the book, surfacing the barriers that keep sellers off-program, and packaging those findings into crisp, data-anchored narratives that senior leaders use to make investment decisions. This is a high-visibility role for a builder who is equally comfortable in the data and on the page.
Key job responsibilities
Own the customer insights charter for WePay/PCP: build and maintain the segmentation, opportunity-sizing, and adoption-driver models that define how we prioritize sellers and shippers.
Author the customer-facing narrative inputs to OP1/OP2, MBR, and executive reviews — turning adoption, opportunity, and churn data into clear, defensible written documents in Amazon's writing style.
Run structured voice-of-customer work (surveys, interviews, win/loss, escalation mining) and synthesize it into actionable themes for product, BD, and account management partners.
Partner with BI and analytics to define the metrics and cohorts that measure adoption health, attrition risk, and addressable opportunity; ensure every number in a leadership doc ties to a source and a date.
Translate insight into action: recommend where the commercial and product teams should focus, and quantify the expected impact of each play.
Track the competitive and market landscape (3P carriers, alternative fulfillment paths) and keep leadership current on how shipper preferences are shifting.
Serve as the connective tissue across Product, BD, Account Management, and Operations — ensuring one shared, evidence-based understanding of the customer.
A day in the life
You might start by pressure-testing a segmentation cut with the BI team, send a CSAT survey over coffee, spend the midday drafting the customer section of an OP1 narrative, and close the day walking a product leader through why a specific shipper cohort is churning and what it would take to win them back. You are the person the org turns to when someone asks "but what does the customer actually want here?" — and you answer with data, not opinion.
About the team
Global Logistics goal is to build and grow Amazon's inbound freight programs that let sellers and vendors ship to our fulfillment network on Amazon-partnered rates and service.
Basic Qualifications
- 6+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience leading go-to-market for consumer software or hardware product launches
Preferred Qualifications
- Experience using any of SQL or other analytical tools for conducting data analysis
- Experience with customer segmentation, profiling, and targeting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 142,800.00 - 193,200.00 USD annually
Source: Amazon · View original posting (opens in new tab)
Pay in context
This role's base floor ($142,800) is above 46% of the 47 Procurement & Supply Chain roles in Virginia listed on this site. Their median floor is $143,913; the middle half runs from $119,932 to $154,850.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingCustomer Insights Lead, Global Logistics Domestic First Mile$142,800 to $193,200
Design Technologist II, Elevated Shopping Experience$145,000 to $196,100
Senior Industrial Designer$145,200 to $196,500
Data Center Area Operations Manager$145,400 to $254,500
MDD DCO Cluster Manager$145,400 to $254,500
Data Center Area Operations Manager, Data Center Operations$145,400 to $254,500
Data Center Operations Cluster Manager$145,400 to $254,500
Chart as a table
| Role | Published base |
|---|---|
| Customer Insights Lead, Global Logistics Domestic First Mile (this listing) | $142,800 - $193,200 |
| Design Technologist II, Elevated Shopping Experience | $145,000 - $196,100 |
| Senior Industrial Designer | $145,200 - $196,500 |
| Data Center Area Operations Manager | $145,400 - $254,500 |
| MDD DCO Cluster Manager | $145,400 - $254,500 |
| Data Center Area Operations Manager, Data Center Operations | $145,400 - $254,500 |
| Data Center Operations Cluster Manager | $145,400 - $254,500 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-08-20
Where this pay comes from
Location as the employer wrote it: US, VA, Arlington
USA, VA, Arlington - 142,800.00 - 193,200.00 USD annually
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.