Director Experience
Company websitelifespacecommunities.com (Lifespace Communities, opens in new tab)
Base salary $152,200 to $220,700
Employer-published annual base salary, USD. Advertised base range in Dallas, TX
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationDallas, TX
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (7 min ago) · observed since
About this job
Community:
Texas Support CenterAddress:
3501 Olympus BoulevardDallas, Texas 75019Pay Range
$152,200.00-$220,700.00+ AnnualBuild the Experience. Influence the Culture. Drive the Results.
At Lifespace Communities, exceptional experiences aren’t just about service, they drive resident loyalty, referrals, reputation, occupancy, and growth.
We’re looking for a Director of Experience to lead how we design, deliver, and continuously improve the experience of our residents, families, prospects, and team members across our communities. This is an enterprise leadership role for a strategic operator who knows how to turn experience strategy into measurable business results.
What You’ll Do
Shape the end-to-end resident and prospect experience, from first inquiry and sales tour through move-in and ongoing community life.
Turn strategy into action through scalable standards, playbooks, training, leader routines, and accountability.
Transform resident and family feedback into meaningful, measurable improvements.
Partner with Operations, Sales, Marketing, HR, Clinical, Culinary, and Technology to remove friction and elevate service.
Strengthen the prospect journey to improve referrals, conversion, reputation, and occupancy.
Build Experience scorecards connecting customer insights and operational performance to business and financial outcomes.
Champion a culture where personalized experiences become part of how we operate every day.
What You Bring
7–10 years of progressive leadership experience in senior living, hospitality, healthcare, customer/resident experience, multi-site operations, or another high-touch service environment.
Success leading enterprise or multi-location transformation.
A track record of turning strategy into frontline execution and measurable results.
Strong executive presence with the ability to influence senior leaders and engage frontline teams.
Experience using customer feedback, operational metrics, and business data to drive improvement.
Bachelor’s degree in a related field.
Ability to travel regularly to Lifespace communities.
Make Experience a Business Advantage
This isn’t about managing another customer experience program. It’s about building a repeatable Experience capability that strengthens loyalty, inspires referrals, improves conversion, supports occupancy, and differentiates Lifespace in the marketplace.
Are you ready to shape what exceptional looks like? We’d love to meet you.
Lifespace has successfully served older adults for 50 years, and this is just the beginning. With new opportunities, continued growth, and the support from your Lifespace team members, get ready to ignite your life and experience Our Space.
COMPANY OVERVIEW:
Lifespace Communities, headquartered in Dallas, Texas, is one of the nation's largest nonprofit senior living organizations. For over 50 years, we have been dedicated to creating vibrant communities across the country where older adults are empowered to live their aspirations with purpose, independence, and peace of mind. Driven by a commitment to exceptional service, innovation, and meaningful connections, our team members work together to enrich the lives of our residents every day. At Lifespace, you'll find more than a career, you'll find an opportunity to make a lasting impact while growing professionally in a collaborative, mission-driven organization.
Equal Opportunity Employer
Source: Lifespace Communities on Workday · View original posting (opens in new tab)
This listingDirector Experience$152,200 to $220,700
Executive Director$154,600 to $224,200
Executive Director$154,600 to $224,200
Director Digital Marketing$158,900 to $230,500
Associate Executive Director$145,300 to $210,800
Senior Executive Director$169,200 to $245,300
Director Nursing Services$111,700 to $153,600
Chart as a table
| Role | Published base |
|---|---|
| Director Experience (this listing) | $152,200 - $220,700 |
| Executive Director | $154,600 - $224,200 |
| Executive Director | $154,600 - $224,200 |
| Director Digital Marketing | $158,900 - $230,500 |
| Associate Executive Director | $145,300 - $210,800 |
| Senior Executive Director | $169,200 - $245,300 |
| Director Nursing Services | $111,700 - $153,600 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-09-17
Where this pay comes from
Location as the employer wrote it: Dallas, TX
$152,200.00-$220,700.00+ Annual
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.