Director, Head of Technology Infrastructure & Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Lead PayPal Bank’s infrastructure, cloud platforms, technology operations, operational resilience, disaster recovery, and first-line information security functions. The role is accountable for delivering secure, resilient, highly available, and regulator-ready technology services that support the Bank’s operations. This leader will establish and operate effective cyber controls, partner with PayPal’s enterprise infrastructure and security organizations, and work closely with the Bank’s Risk, Compliance, Audit, and Legal teams to meet regulatory expectations and enterprise security standards.

Job Description:

Essential Responsibilities:

• Directs and controls the delivery of business and technical outcomes that comprise multiple projects and operational activities within a domain through organizational and technical leadership
• Defines engineering health objectives that drive organization health, engineering best practices and operational targets
• Drives product and technical strategy with cross-functional leaders across the enterprise to deliver Domain goals
• Responsible for the delivery of programs, establishing annual organizational goals and ensuring performance and results that impact both their domain and potentially enterprise
• Develops engineering strategy that translates into operational and tactical plans; uses ground-breaking methods to think beyond existing solutions
• Sets the tri-annual roadmap for a domain level organization. Defines the operational strategy for a domain based on a defined budget
• Evaluates key business challenges and can complete complex, ambiguous initiatives having impact across engineering; directs the development of new or innovative solutions. Ability to deal with high levels of technical domain level ambiguity.
• Collaborates with direct team, managers in org, stakeholders, managers in other orgs, external partners and business stakeholders

Minimum Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 2 years of experience leading others

Additional Responsibilities & Preferred Qualifications:

Additional Responsibilities:

• Lead the architecture and operation of PayPal Bank’s cloud, network, platform, and infrastructure capabilities, ensuring secure, scalable, and highly available services.
• Establish and lead technology operations and production reliability, including monitoring, observability, incident management, service restoration, root-cause analysis, and remediation.
• Own the Bank’s operational resilience and disaster recovery strategy, including recovery planning, testing, playbooks, and readiness for critical banking services.
• Lead first-line information security, translating security and regulatory requirements into technical controls, threat models, and secure infrastructure solutions.
• Ensure PayPal enterprise infrastructure and shared services supporting the Bank meet applicable banking security, resilience, and regulatory requirements.
• Drive the integration of PayPal Bank technology with PayPal’s enterprise ecosystem, partnering across infrastructure, networking, security, and engineering organizations to deliver secure and reliable solutions.
• Establish and maintain technology governance and change management practices, partnering with Risk, Compliance, Audit, Legal, and Security to maintain a secure, operationally resilient, and regulator-ready technology environment.

Preferred Qualifications:

• 15+ years of progressive leadership experience across infrastructure engineering, cloud platforms, technology operations, and cybersecurity engineering.
• Experience leading technology organizations within regulated banking, fintech, or financial services environments.
• Deep expertise in AWS, GCP, enterprise infrastructure, networking, cloud security, identity and access management, and operational resilience.
• Strong knowledge of IT service management, disaster recovery, business continuity, vulnerability management, and security operations.
• Demonstrated success supporting regulatory examinations, technology audits, and third-party risk management.
• Proven ability to build and lead high-performing engineering organizations while partnering effectively with Risk, Compliance, Audit, and executive leadership.

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:


Primary Location | Pay Range:

Scottsdale, Arizona: ($188,000.00 - $279,400.00 Annually)


Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.