Director of Communications & Content, Chime Enterprise

About the role

Chime Enterprise, the business-to-business division of Chime that partners with employers to provide workplace financial wellness benefits, is looking for a Director of Communications & Content to own the Chime Enterprise narrative.

In this role, you will oversee external press, internal communications, executive visibility, and thought leadership, including the editorial, social, and creator programs that support Chime Enterprise.

You’ll manage a small team of B2B content writers, as well as our PR agency of record. A core part of this role is making sure the story we tell the press, the story we tell through our own channels, and the story we tell through social and creator voices all work together.

You’ll report directly to the Head of Marketing & Growth, Chime Enterprise, and partner closely with peers across Demand Generation, Creative, Internal Communications, and External Communications.

In this role, you can expect to

• Set and execute our external communications strategy, including media relations, press strategy, and share-of-voice goals for the Enterprise business.
• Build and maintain relationships with tier-one and trade media, analysts, and industry influencers relevant to our category.
• Identify, develop, and place executive thought leadership, including bylines, speaking opportunities, podcasts, and media appearances. Serve as a strategic partner to company spokespeople.
• Manage our PR agency of record. Set the brief, hold the agency accountable to measurable outcomes, and determine when work is best handled internally or externally.
• Ensure consistency across press messaging, executive thought leadership, owned content, social, and creator programs so that each channel reinforces the same core narrative.
• Help drive internal communications for the Enterprise business. Ensure internal and external communications are coordinated and sequenced appropriately.
• Build and manage an HR and payroll analyst relations program that keeps key analysts informed and engaged, while partnering with them on larger programs when appropriate.
• Lead the Chime Enterprise executive thought leadership program, ensuring our executive voices are differentiated and support our commercial goals.
• Set the direction and quality bar for long-form and editorial content, including blogs, guides, ebooks, and other thought leadership.
• Oversee our organic social and influencer/creator programs.
• Work closely with cross-functional partners across Investor Relations, Government Affairs and Public Policy, Legal, and Compliance.

What We’re Looking For

• 10+ years of experience in communications or PR, including at least 3 years in a people-management or agency-management role.
• A Player-coach: You can set the strategy, lead a team, and roll up your sleeves to get the work done. You’re always looking for ways to make the work better and the team more effective.
• Experience working in a high-growth startup environment and managing multiple priorities at once with urgency.
• Proficiency with AI tools and an ability to use them to improve the quality and speed of content development.
• A track record of securing meaningful press coverage and building executive visibility, ideally in B2B SaaS, fintech, HR tech, or another regulated industry.
• Experience turning first-party or third-party data into compelling stories that can earn tier-one media coverage.
• Experience managing an outside PR agency from the client side.
• Comfort serving as a strategic partner and occasional ghostwriter for senior executives.
• Experience working with content, social, or community teams. You do not need to have directly managed each of these functions, but you should understand how they work and be able to set a high bar for quality.

Nice to Have

• Direct experience with creator or influencer programs as an earned-media channel.
• Experience supporting investor communications, including earnings announcements, and/or Government Affairs and public policy communications.
• Both in-house and agency-side experience.

#LI-Onsite #LI-BE1

Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Wage Notice

$202,000—$280,000 USD

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [email protected].

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.