Director of Guest Experience
Company websitefourseasons.com (Four Seasons, opens in new tab)
Base salary $100K to $110K
Employer-published annual base salary, USD. Advertised base range Four Seasons Westlake Village
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationFour Seasons Westlake Village
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (1 h ago) · observed since
About this job
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.About the role
Four Seasons Hotel Westlake Village is seeking a Director of Guest Experience to lead and elevate our service standards through thoughtful, personalized, and innovative guest interactions. We are looking for a passionate hospitality professional who thrives on delivering exceptional service, handling special requests with care, and responding to guest inquiries with grace and efficiency. This creative leader will play a key role in designing and implementing memorable guest experience programs that reflect our commitment to excellence.
What you will do
- Lead and manage the Guest Experience to provide an outstanding level of service to all guests.
- Ensure smooth guest arrival and departure experiences, including proper room allocation and addressing any issues or concerns.
- Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquires as required.
- Seek out opportunities for guest-centric experiences in all outlets of the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees.
- Develop and implement innovative guest experience programs and initiatives, staying up to date with the latest industry trends.
- Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
What you bring
- Strong managerial skills are essential, with outstanding demonstrated coaching and development skills.
- Minimum three years’ experience in Guest Services or related work, previous supervisory or lead experience is preferred. Excellent communication and interpersonal skills, with fluency in English (additional languages are an advantage).
- Excellent personal presentation and interpersonal skills
- Proven experience in delivering exceptional guest experiences and maintaining high levels of guest satisfaction.
- Knowledgeable about the local area, have a high degree of patience and work with discretion
- Thorough knowledge of hotel operations, front office procedures, and reservation systems.
- Successful candidate must possess legal work authorization in the United States.
What we offer
- Salary Range: $100,000 - $110,000 + Annual Incentive Plan
- Company Match 401K Plan
- Complimentary stays at Four Seasons Worldwide
- Complimentary meals in our Wellness Café
- Laundered Employee Uniform
- Employee Assistance Program
- Investment in your Wellbeing
- Life Insurance
- Complimentary on-site parking
- Training programs, tuition reimbursement
- Growth & Development opportunities
Schedule & Hours
- Full time position
Source: Four Seasons on Workday · View original posting (opens in new tab)
This listingDirector of Guest Experience$100K to $110K
Executive Pastry Chef$100K to $130K
Director of Entertainment and Sports$100K to $112K
Director of Social Catering$100K to $110K
Director of Learning & Development - Full time$103,500 to $126,500
Executive Sous Chef$115K to $125K
Director, Spa & Wellness$117K to $120K
Chart as a table
| Role | Published base |
|---|---|
| Director of Guest Experience (this listing) | $100K - $110K |
| Executive Pastry Chef | $100K - $130K |
| Director of Entertainment and Sports | $100K - $112K |
| Director of Social Catering | $100K - $110K |
| Director of Learning & Development - Full time | $103,500 - $126,500 |
| Executive Sous Chef | $115K - $125K |
| Director, Spa & Wellness | $117K - $120K |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-10-30
Where this pay comes from
Location as the employer wrote it: Four Seasons Westlake Village
- Salary Range: $100,000 - $110,000 + Annual Incentive Plan
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.