Director, Risk Management: Cyber & Third Party Risk

Director, Risk Management: Cyber & Third Party Risk

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We are on the path to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Director, Third Party Risk in Capital One’s Card Risk Office, you will lead our Third Party Risk team, leveraging foundations in third party risk management and applying background and experience with technology and cyber risks. You will partner across the divisional senior leaders for Enterprise Supplier Management, Cyber, Card Technology, Card Risk teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will collaborate with second lines of defense to lead and implement risk and control tools, techniques, and frameworks for the Card organization. Your contributions will drive organizational change through risk identification, measurement, analysis, and reporting in order to better manage the company’s risk in an open and collaborative environment.

The Risk Office is accountable to leadership to identify and mitigate risks, ensure compliance with laws/regulations/policies, and detect and remediate issues. Proficiency in risk management program (ideally technology risk-driven programs) development and management are key to success in this role. The successful candidate will be an experienced risk management professional who understands third party operational risk, with strong analytical, planning, strategic thinking, organizational, and communication skills.

Role Responsibilities:

• Drive team initiatives to improve overarching third-party risk management and vendor lifecycle, focusing on automation, innovation, and process improvements.
• Engage with cross functional executive leadership across Card, Risk, Supplier Management, and Cyber in delivering clear compelling narratives and program status.
• Leverage your expertise to make sound judgment decisions in various third party domains such as contracting risk, operational delivery, information security, and resilience to inform actions and prioritization in risk aggregation.
• Serve as interdepartmental advisor, interfacing with enterprise technology and other lines of business and other areas such as Cyber and enterprise technology
• Collaborate effectively across multiple organizations to achieve objectives
• Deliver appropriate, succinct and organized information, tailoring communication style to audience. Communicate complex issues and implications, incorporating different perspectives and solutions into deliverables.
• Conduct analysis of data extracts in order to identify trends, patterns, and anomalies to draw conclusions and escalate key risks and issues
• Facilitate and ensure compliance with policies through risk assessments and enterprise risk management programs
• Identify opportunities for continued improvement in the business
• Identify, document and track resolution of risk events / issues impacting customers stemming from process breakdowns or other problems, and help develop permanent corrective actions
• Manage special projects
• Travel up to 10% when applicable

Basic Qualifications:

• Bachelor’s Degree or Military Experience
• At least 9 years of experience in technology (software delivery, distributed systems, cloud-native architecture, infrastructure as code), cybersecurity (identity and access management, application security, cloud security, data protection), technology auditing, systems risk management, technology risk assessments, resilience engineering (operational resilience, business continuity, disaster recovery, high availability), chaos engineering (fault injection, blast radius mitigation, automated security validation), site reliability engineering (SLAs/SLOs, observability, incident response), or a combination
• At least 7 years of experience working in risk management
• At least 5 years of experience in third party risk management, including vendor risk and control assessment programs 
• At least 5 years of experience in people management

Preferred Qualifications:

• Master's Degree
• 10+ years of experience in information technology management
• 8+ years of experience in third party risk management
• 8+ years of experience working in risk management
• 6+ years of experience in people management
• Certifications related to or pursuing certification related to Cloud, Cyber or Technology Operations, such as Cloud provider certifications, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA)
• PMP, Lean, Agile, or Six Sigma certification
• 5+ years of experience in Banking and/or Financial Services.
• 5+ years of experience evaluating, implementing, or managing cyber or information security

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $209,500 - $239,100 for Director, Tech Risk & AnalysisMcLean, VA: $230,400 - $263,000 for Director, Tech Risk & AnalysisRichmond, VA: $209,500 - $239,100 for Director, Tech Risk & Analysis

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).