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Head of Customer Success

Clera

Company websitegetclera.com (Clera, opens in new tab)

Base salary $170K  to $220K

Employer-published annual base salary, USD. Advertised base range in San Francisco, CA

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  • LocationSan Francisco, CA
  • WorkplaceOn-site
  • Status at last checkSource accepting applications when checked
  • Last checked (45 min ago) · observed since

About this job

About the Role

As Head of Customer Success, you will own customer outcomes, retention, and expansion at an early-stage B2B SaaS company. This hands-on leadership role combines direct customer work with building the processes and systems needed to grow the Customer Success function.

What You'll Do

  • Drive customer health, renewals, retention, and account expansion.

  • Build ROI-focused business cases, identify expansion opportunities, and help customers grow the value they receive.

  • Lead business reviews, understand customer goals, and build trusted relationships with key stakeholders.

  • Create scalable onboarding, account planning, customer health, reporting, and renewal processes.

  • Manage customer relationships directly while developing the Customer Success team and function over time.

  • Partner with Product and Engineering to resolve technical challenges and improve customer outcomes.

  • Analyze customer data and metrics to identify trends and improve processes.

What We're Looking For

  • At least 5 years of experience in Customer Success, Account Management, Revenue Operations, or a related customer-facing role, preferably in an early-stage startup.

  • Experience building Customer Success processes and workflows at an early-stage B2B SaaS company.

  • A track record owning renewals and customer retention metrics, with sound commercial judgment and experience executing expansion opportunities.

  • Experience managing complex customer relationships, executive stakeholders, and customer business reviews.

  • Strong analytical and operational skills, including building scalable systems and using customer health data to guide decisions.

  • Comfort working hands-on in a small, high-accountability team and moving between customer conversations and detailed analysis.

Compensation & Benefits

Base salary range: $170,000 to $220,000 annually. Visa sponsorship is not available.

Location

Hybrid in San Francisco, California, with in-office work three days per week on Monday, Wednesday, and Friday.

Source: Clera on Ashby · View original posting (opens in new tab)

This range next to 6 other live Clera roles with the nearest advertised base floor
Chart as a table
This range next to 6 other live Clera roles with the nearest advertised base floor
RolePublished base
Head of Customer Success (this listing)$170K - $220K
Senior Commercial Counsel$170K - $220K
Founding Engineer$175K - $225K
Founding Engineer, Infrastructure$175K - $300K
Founding Engineer (Full-Stack)$175K - $200K
Staff Engineer - Agentic AI$160K - $250K
Staff Engineer, Agentic AI$160K - $250K

Same $100K to $400K scale as every card. All Clera roles · How to read the bar

Observed changes

  1. First observed on the employer's board
  2. Began meeting the published-salary criteria
Observed since
Employer-stated posting date
2026-10-15
Where this pay comes from

Location as the employer wrote it: San Francisco

Base salary range: $170,000 to $220,000 annually. Visa sponsorship is not available.

Method
Employer text, read with fixed rules and re-verified
Checked
Rule set
us-base-v2

The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.

What we verified

  • The pay figures come from the employer's own listing, quoted exactly above.
  • The pay is an annual base salary in US dollars with a minimum of at least $100,000.
  • The role was publicly listed on the employer's job board when last checked.

We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.