Lead Software Engineer - ServiceNow
Company websitemtb.com (M&T Bank, opens in new tab)
Base salary $116,400 to $194,000
Employer-published annual base salary, USD. Advertised base range in Buffalo, NY
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- LocationBuffalo, NY
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (1 h ago) · observed since
About this job
Overview:
Responsible at the expert level for writing code and the overall team's technical requirements gathering. Completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC) while also coaching others.
- Lead design, development, and delivery of ServiceNow solutions, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration.
- Architect and implement complex, multi-stage workflows with routing, approvals, SLAs, and parallel/sequential task execution.
- Serve as technical lead and subject matter expert for ServiceNow development, establishing standards, patterns, and best practices.
- Provide hands-on mentorship and technical coaching to junior and mid-level developers on ServiceNow development, workflow design, and platform capabilities.
- Drive adoption of reusable, modular, catalog-driven solutions to enable scalability and reduce duplication across the platform.
- Design and maintain approval frameworks, assignment group routing, and task lifecycle management aligned to enterprise processes.
- Lead code reviews, design reviews, and pair programming sessions to ensure high-quality, secure, and maintainable implementations.
- Establish and enforce ServiceNow development standards, including scripting best practices (server/client), naming conventions, and configuration management.
- Collaborate with Product Owners, Architects, and Business Analysts to translate business requirements into scalable technical solutions.
- Partner across teams to ensure clear ownership, accountability, and alignment of workflows, tasks, and integrations.
- Drive continuous improvement of workflows and processes, optimizing for efficiency, user experience, and operational outcomes.
- Design and support integrations between ServiceNow and external systems (e.g., Jira, internal APIs, cloud platforms).
- Implement and monitor workflow performance metrics (cycle time, SLA adherence, task completion) to improve platform effectiveness.
- Ensure all solutions align with enterprise architecture, governance, risk, and compliance standards, including auditability and traceability.
- Oversee source control, CI/CD pipeline alignment, and promotion of changes through development, test, and production environments.
- Contribute to and lead application and platform architecture decisions within the ServiceNow domain.
- Communicate technical designs, decisions, and tradeoffs effectively to both technical and non-technical stakeholders.
- Promote a culture of engineering excellence, continuous learning, and knowledge sharing within the team.
SKILLS AND EDUCATION REQUIRED
- Associate’s degree and a minimum of 7 years’ systems analysis and/or application development work experience or Bachelor's degree and a minimum of 5 years' systems analysis and/or application development work experience. In lieu of a degree, a combined minimum of 9 years’ education and/or relevant work experience, including a minimum of 5 years’ systems analysis and/or application development work experience
- Expert proficiency in at least one programming language and professional proficiency in at least one additional programming language, with hands-on experience in ServiceNow platform development (server-side and client-side scripting)
- Extensive experience designing and implementing solutions in ServiceNow, including Service Catalog items, record producers, and Flow Designer workflows
- Proven experience architecting and delivering complex workflow-based solutions, including approvals, task orchestration, SLAs, routing rules, and lifecycle management
- Strong understanding of ServiceNow platform architecture, including data model, tables, relationships, and configuration vs. customization best practices
- Experience leading development efforts and guiding implementation of reusable, modular, catalog-driven solutions
- Experience with source control, versioning, and CI/CD or environment promotion processes aligned to SDLC practices
- Strong ability to translate complex business and technical requirements into scalable, maintainable, and secure ServiceNow solutions
- Advanced troubleshooting and debugging expertise within ServiceNow or similar workflow-driven platforms
PREFERRED SKILLS
- Expert analytical and problem-solving skills specific to application development and workflow/process automation
- Experience leading technical initiatives, driving project milestones, and delivering complex solutions across multiple teams
- Proven experience mentoring and coaching developers on ServiceNow development, workflow design, and platform best practices
- Experience designing enterprise-scale workflow architectures, including multi-stage intake, task orchestration, and approval frameworks
- Strong experience working in cross-functional environments and partnering with business, product, and architecture stakeholders
- Advanced organizational, time management, and communication skills (verbal and written)
- Experience implementing integrations between ServiceNow and external systems (e.g., APIs, Jira, cloud platforms)
- Familiarity with ServiceNow platform governance, performance optimization, and operational reporting
- Experience driving adoption of standards, reusable components, and platform best practices across teams
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Service Catalog
- Flow Designer and Integration-related micro-certifications
We support our team members with generous benefits.
- Competitive compensation
- Health, welfare, and retirement benefits
- 401(k) match at 5%
- Work-life balance and flexible work arrangements
- Banking Officers start with 25 days PTO plus 12 paid holidays
- 40 hours paid volunteer hours per year
- Much more. For details, see: M&T Benefits Overview
#LI-JB3
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location
Buffalo, New York, United States of AmericaSource: M&T Bank on Workday · View original posting (opens in new tab)
This listingLead Software Engineer - ServiceNow$116,400 to $194,000
Lead Network Security Engineer$116,400 to $194,000
Lead AI Platform Engineer$116,400 to $194,000
Lead Software Engineer$116,400 to $194,000
Engineering Team Lead (Java/Springboot/API - Digital Engineering)$116,400 to $194,000
Lead Calypso Solutions Developer$116,400 to $194,000
Senior Mainframe Storage and Backup Administrator$116,400 to $194,000
Chart as a table
| Role | Published base |
|---|---|
| Lead Software Engineer - ServiceNow (this listing) | $116,400 - $194,000 |
| Lead Network Security Engineer | $116,400 - $194,000 |
| Lead AI Platform Engineer | $116,400 - $194,000 |
| Lead Software Engineer | $116,400 - $194,000 |
| Engineering Team Lead (Java/Springboot/API - Digital Engineering) | $116,400 - $194,000 |
| Lead Calypso Solutions Developer | $116,400 - $194,000 |
| Senior Mainframe Storage and Backup Administrator | $116,400 - $194,000 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
Where this pay comes from
Location as the employer wrote it: Buffalo, NY
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate’s particular combina
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.