Manager, Litigation Operations - Bodily Injury

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Manager of Litigation Operations, you will manage a team of assigned litigation professionals (direct handlers of active litigation against members) responsible for workflow and administration of litigated cases, the development of employee technical skills and business acumen, and for evaluating employee performance. Provides high-level technical advice and supervision on litigated cases. Accountable for ensuring the delivery of a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy when defending our members in active lawsuits filed against them. Accountable for building out litigation and trial strategies with their teams to drive outcomes for each litigated case in accordance with the overall Claims Litigation Strategy and P&C Claims business objectives. Drives execution of operational risk management, portfolio and case level litigation management and the adherence to regulatory compliance training, policies, and procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in Chesapeake, VA or Tampa, FL office location. Relocation assistance is not available for this position.

This role will specialize in Mid-Atlantic auto litigation claims (North Carolina, Virginia, Maryland, Delaware and District of Columbia).

What you'll do:

• Accountable for delivering operational litigation results, including appropriate management of external legal expense, assigned defense counsel, case quality, and member service.
• Utilizing a thorough understanding of trial strategy, case law, and jurisdictional trends, accountable for identification of appropriate strategic resolution track, to include recommendation of cases to proceed through trial.
• Manages a team of claims litigation professionals and is responsible for the assignment of cases to litigation managers and to defense counsel and for ensuring quality, accuracy, and timeliness as they handle litigation based on applicable USAA Auto, Property and Small Business Insurance contracts.
• Utilizing data analytics, in partnership with actuary and analytics team and Claims Operations leaders, reports on team health to drive business results, manage litigation risk exposure, and assist leadership to determine what is necessary to ensure appropriate oversight and alignment with business objectives.
• Within authority limit, independently analyzes and helps support, investigate, negotiate, and resolve the highest severity and/or the most complex claims. Analyzes team member's proposed litigation strategies, including determinations of Requests for Authority, and reviews, creates action plans for and participates in case authority and strategy conferences on litigated cases.
• Management of USAA Staff Counsel and Panel Counsel and internal business partners to develop appropriate strategic litigation plans for' the teams' portfolio of cases and/or in individual cases as warranted through all stages of litigation to include partnering with counsel on impact of new case laws, emerging jurisdictional trends, and the legal environment.
• Accountable for reviewing, auditing, and approving legal expenses and fees and escalates as appropriate.
• Responsible for ensuring litigation documentation records are current, timely, and completed across the team.
• Responsible for developing, communicating, and training of new and revised policies and procedures that enable team members to be compliant with USAA standards, meet or exceed functional goals and objectives while providing excellent member service.
• Builds, develops, and leads a team through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of operational or military experience, to include a minimum of 4 years of P&C experience in complex casualty claims handling.
• 2 years direct claims litigation handling.
• 2 years of direct team lead, supervisory, or management experience.
• Demonstrated experience developing litigation strategy, negotiating, and settling complex P&C claims (to include large loss auto, property & commercial), and minimizing litigation exposure.
• Demonstrated knowledge of P&C policies, application of case law and state laws and regulations to include regulatory compliance related to claims and claims litigation by venue and jurisdiction.
• Demonstrated ability to build rapport and successful relationships with vendor law firms.
• Excellent verbal and written communication skills to include communications to executive management.

What sets you apart:

• 2+ years directly leading litigation strategy for 3rd party injury to include: auto large loss bodily injury (BI)/uninsured motorist (UIM)
• Direct leadership experience, preferably over a Claims Auto Injury or Litigation team
• Experience applying advanced knowledge to partner with Claims Operations and provide guidance for complex claim settlements that mitigate risk of litigation
• Experience developing and delivering targeted coaching at all levels within the Litigation and Injury Operations area for more effective lawsuit avoidance and litigation strategies
• Demonstrated experience proving guidance to team members on escaladed complex claims issues
• Oversee quality claim handling according to claims best practices
• Customer centric leadership
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450.00 - $197,730.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.