Manager, Service Operations Systems
Company websitezoox.com (Zoox, opens in new tab)
Base salary $228K to $273K
Employer-published annual base salary, USD. Advertised base range in Foster City, CA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationFoster City, CA
- WorkplaceHybrid
- Status at last checkSource accepting applications when checked
- Last checked (3 h ago) · observed since
About this job
Zoox is seeking a Manager, Service Operations Systems to lead the strategy, optimization, and scaling of the enterprise systems supporting our Fleet Service Operations organization. This role will own the technology landscape across Asset Management, Maintenance, Field Service, Workforce Management, and Service Operations, ensuring our systems and processes are scalable, integrated, and capable of supporting rapid fleet growth. The ideal candidate combines deep service operations and enterprise systems expertise with strong hands-on leadership and execution, partnering closely with Operations and IT leadership to translate business needs into scalable solutions and deliver measurable improvements in fleet uptime, service efficiency, and operational performance.
In this role, you will:
- Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and related platforms and integrations.
- Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
- Lead the evolution of SAP EAM/PM capabilities, including asset lifecycle management, preventive maintenance, work orders, maintenance planning, and operational execution.
- Drive the optimization and adoption of SAP FSM to support field operations, technician workflows, scheduling, and service execution.
- Partner closely with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering, and IT teams to align enterprise systems with operational strategy and business outcomes.
- Establish integrated processes across assets, maintenance, workforce, scheduling, field execution, and operational reporting.
- Lead cross-functional initiatives to improve operational efficiency, system adoption, standardization, and scalability in support of Zoox’s rapid growth.
- Anticipate and mitigate scalability challenges by architecting solutions that reduce manual processes, system workarounds, future rework, and technical debt.
- Drive stakeholder alignment, organizational readiness, and change management for new operational systems, processes, and capabilities.
- Provide hands-on leadership across program execution, prioritization, risk management, vendor management, budgeting, and executive reporting.
Qualifications
- 15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management, or enterprise transformation, with experience leading cross-functional initiatives.
- Proven track record of designing and implementing scalable, end-to-end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
- Expert-level experience with SAP EAM/PM and strong understanding of asset lifecycle, maintenance, work order, and field service processes.
- Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalent solutions..
- Strategic mindset with hands-on execution ability, capable of balancing long-term enterprise architecture and roadmap planning with immediate operational needs in a high-growth environment.
Bonus Qualifications
- Experience with SAP S/4HANA, including EAM/PM, MM, and related supply chain capabilities.
- Experience integrating SAP with Field Service, Workforce Management, HR, Learning, and third-party operational platforms.
- Background in change management or organizational design, with a track record of driving adoption for new systems and operational processes.
- Strong data orientation, including experience with operational KPIs, dashboards, system health metrics, and performance reporting.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
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Accommodations
If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
Source: Zoox on Lever · View original posting (opens in new tab)
This listingManager, Service Operations Systems$228K to $273K
Staff ServiceNow Platform Engineer$228K to $273K
Information Security Manager - Identity and Access Management (IAM)$228K to $273K
Staff Network Security Architect$228K to $273K
Engineering Manager, Software Core Connectivity$227K to $322K
Senior Sensor Hardware Functional Safety Engineer$226K to $271K
Staff Compute Systems Engineer$226K to $311K
Chart as a table
| Role | Published base |
|---|---|
| Manager, Service Operations Systems (this listing) | $228K - $273K |
| Staff ServiceNow Platform Engineer | $228K - $273K |
| Information Security Manager - Identity and Access Management (IAM) | $228K - $273K |
| Staff Network Security Architect | $228K - $273K |
| Engineering Manager, Software Core Connectivity | $227K - $322K |
| Senior Sensor Hardware Functional Safety Engineer | $226K - $271K |
| Staff Compute Systems Engineer | $226K - $311K |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-08-21
Where this pay comes from
Location as the employer wrote it: Foster City, CA
USD 228,000 – 273,000 · per-year-salary · salaryRange
- Method
- Structured pay field published by the employer
- Checked
- Rule set
- us-base-v2
The employer's job board publishes this pay as a dedicated data field. We read the field directly; no interpretation was needed.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.