Palliative Care NP Manager

Job Description

A bit about the role

The Palliative Care NP Manager will provide expert clinical care for the Palliative Care Program and provide direct supervision of palliative care clinical staff.  

The breakdown of people management vs patient care is likely to evolve/shift over time depending on program needs.  The manager will participate in referral management, process improvement, and change management.

Direct/Indirect Patient Care: 

Provide direct patient care to patients enrolled in our palliative care program by phone or video visit during scheduled and on-demand patient visits.  

Participate in and/or lead patient panel reviews 

Participate in weekly IDT (1h/wk)

People Management:

Clinical champion for the work - you are a player-coach, modeling clinical excellence for other palliative care clinicians.

Model and support development and implementation of new workflows during rapid cycles of iteration

Direct supervisor of palliative care clinical staff (mix of supervisees TBD - NP/RN/SW)

Goal setting and coaching of direct reports to achieve business goals as set by leadership

Regular review of direct reports’ work and holding RNs and Social Workers accountable to individual performance. Creating performance improvement plans, when needed.

Perform regular clinical audits (QA) that include a mix of note review and listening tours 

    c.   Steward our member-centric and open clinical culture to our members and  

          colleagues

Recruitment, interviewing, hiring, and onboarding of new clinical staff

Attributes to success: 

• Service-oriented clinician and leader – you participate and help develop engaged teams that have a deep culture of service to members/patients

• Highly organized and detail-driven
• Works well in a fast-paced environment with firm deliverables and timeframes
• Curiosity to recognize process deficiencies, recommend improvements and partner to implement solutions
• Excited to be an active participant as a leader and do what it takes to achieve fast-paced forward progress
• Preference toward collaboration and preventing silos; be a team-player and able to work in a cross matrix setting

Skills and experience: 

• 5+ years of experience as a Palliative Care Clinician
• 2+ years of experience leading front line clinical teams with accountability for team level outcomes
• Demonstrated ability to champion new initiatives and achieve direct business outcomes
• You have great clinical and non-clinical judgment and are able to coach around performance to drive clinical effectiveness
• You are deeply empathetic and humanistic, and want to go the last mile for our patients
• You work well with individuals from varied backgrounds and skill-sets
• You are committed to this mission: you know the road will be bumpy, stressful, and require compromises, but you’re up for the ride
• You learn from every experience and are not afraid to fail - that's how you're wired
• You’re a great team member with a can-do attitude

Salary range: $140,000 - $170,000

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.