Senior Business Manager, Retail Bank Operations Strategy & Analytics

Senior Business Manager, Retail Bank Operations Strategy & Analytics

As a Senior Business Manager within the Retail Bank Strategy & Analytics team, you will lead and empower a team of Business Analysts to define and execute a multi-year Bank Operations transformation strategy.

In this high-impact role, you will champion operational modernization to shape how the Retail Bank scales to achieve our ambition of becoming the largest retail bank. You will partner with operations leadership to lead initiatives that eliminate manual friction, consolidate legacy technology, and drive end-to-end (E2E) agentic process transformations. This role offers direct visibility to Retail Bank Operations leadership, as operational transformation is a top horizontal priority shaping how Capital One scales efficiently while delivering an effortless customer experience.

General Responsibilities:

• Craft Executive Narratives & Drive Strategic Influence: Own and synthesize the overarching Bank Operations transformation story for senior leaders across the Retail Bank, translating complex financial, volume, and operational metrics into compelling executive narratives that control the narrative and motivate action.
• Drive E2E Agentic Transformation & Tech Roadmaps: Collaborate directly with Product, Tech, and Ops to eliminate manual friction, consolidate fragmented processes into unified platforms, and deploy cutting-edge E2E agentic workflows and GenAI capabilities.
• Materialize Savings via Dynamic Staffing Models: Build resilient, flexible demand and FTE models designed to realize operational benefits unlocked by end-to-end process transformations.
• Develop & Scale a High-Performing Team: Coach, mentor, and elevate a team of business analysts, building their capabilities in analytical rigor, strategic influence, and executive communication.

Basic Qualifications:

• Bachelor’s Degree
• At least 3 years of experience performing quantitative analysis
• At least 3 years of experience performing qualitative analysis
• At least 1 year of experience performing people management
• At least 1 year of experience performing project management

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $200,700 - $229,100 for Sr. Business ManagerRichmond, VA: $182,500 - $208,300 for Sr. Business ManagerWilmington, DE: $182,500 - $208,300 for Sr. Business Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).