Sr Mgr, Vendor Management, Global Outsourcing
Company websiteamazon.com (Amazon, opens in new tab)
Base salary $160,300 to $216,800
Employer-published annual base salary, USD. Advertised base range in Seattle, WA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationSeattle, WA
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (3 h ago) · observed since
About this job
Amazon is seeking a senior-level leader to join its Global Outsourcing (GO) team within the Worldwide Customer Service organization. As a Senior Partner Manager for the Americas, you will be responsible for delivering excellent customer experiences by managing outsourced partner relationships and driving operational excellence and compliance, creating an Amazonian culture with external partners and implementing new programs while collaborating with internal Amazon teams to positively impact the customer experience. This is a high-impact, high-visibility position that requires strong leadership skills to manage complex global operations, ability to multitask, make data-driven decisions, and anticipate needs in a fast-paced, high-stakes environment. You have strong commercial judgement and ability to build relationships, drive improvement, and influence without authority. You will act as an Amazon culture ambassador, be flexible to take on additional responsibilities, and help ensure effective relationships across Amazon teams and partners. A great sense of humor and a desire to work hard, have fun, and make history are key to succeeding in this role.
Key job responsibilities
- Define future sourcing solutions aligned to business strategy, considering labor models, locations, cost models, risk, and market trends
- Define vendor and site strategy, business requirements, conduct location assessments, RFP, pricing/contract negotiations, and contract administration
- Negotiate and deliver favorable commercial outcomes, identify opportunities to create additional value
- Ensure vendors consistently deliver operational excellence, excellent customer experience, flexible capacity, and compliance
- Ensure compliance with standards (security, legal, financial, code of conduct) and develop robust business continuity plans
- Build and manage strong, trusted relationships with vendors and stakeholders across the organization
- Effectively manage and deliver all aspects of customer service operations with a high level of customer obsession
- Share operational and quality best practices across the Amazon customer service network
- Lead and develop a team of industry specialists, encouraging participation, ownership, action, customer/employee satisfaction, and financial management
- Demonstrate ownership and willingness to roll up your sleeves to get things done, acting with the highest ethical and professional standards
Basic Qualifications
- Experience in Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations
- Bachelor's degree or above
- Experience working with customers with a passion for delivering exceptional service
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Experience leading cross-functional projects and implementing strategic initiatives
- Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- • 10+ years of relevant experience in customer service required, working with BPO industry across multiple geographies
- • Ability to think both strategically and tactically with strong attention to detail
- • Significant international travel required (up to 30%)
Preferred Qualifications
- COPC Coordinator Certification and Lean/Six Sigma experience are preferred
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 160,300.00 - 216,800.00 USD annually
Source: Amazon · View original posting (opens in new tab)
Pay in context
This role's base floor ($160,300) is above 90% of the 144 Procurement & Supply Chain roles in Washington listed on this site. Their median floor is $121,200; the middle half runs from $115,400 to $147,900.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingSr Mgr, Vendor Management, Global Outsourcing$160,300 to $216,800
Network Dev Engineer III - AMZ9765570$159,890 to $184,000
Data Engineer II - AMZ27757.1$160,113 to $196,600
Manager III, Plan/Dev - AMZ23026.12$160,118 to $193,200
Data Engineer III - AMZ10455847$160,472 to $188,200
Tech Ops Engineer II - AMZ9971307$160,493 to $210,800
Security Engineer II, AWS Vulnerability Managment$159,300 to $202,400
Chart as a table
| Role | Published base |
|---|---|
| Sr Mgr, Vendor Management, Global Outsourcing (this listing) | $160,300 - $216,800 |
| Network Dev Engineer III - AMZ9765570 | $159,890 - $184,000 |
| Data Engineer II - AMZ27757.1 | $160,113 - $196,600 |
| Manager III, Plan/Dev - AMZ23026.12 | $160,118 - $193,200 |
| Data Engineer III - AMZ10455847 | $160,472 - $188,200 |
| Tech Ops Engineer II - AMZ9971307 | $160,493 - $210,800 |
| Security Engineer II, AWS Vulnerability Managment | $159,300 - $202,400 |
Observed changes
- Began meeting the published-salary criteria
- First observed on the employer's board
- Observed since
- Employer-stated posting date
- 2026-07-20
Where this pay comes from
Location as the employer wrote it: US, WA, Seattle
USA, WA, Seattle - 160,300.00 - 216,800.00 USD annually
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.