Sr. Technical Program Manager, Platform Engineering & Services

Amazon Fulfillment Technologies (AFT) powers the physical engine at the heart of Amazon. AFT builds and operates software, hardware, and the processes that run the global network of fulfillment centers that move billions of units of inventory, employ tens of thousands of people, and ensure that customers get what they want when promised. We do this by building automated solutions to handle things that technology does well, while relying on people to handle things that humans do well. We use innovative technologies to simplify the process by taking advantage of materials handling automation, mathematical optimization, computer vision, robotics, and machine learning. Our highly scalable distributed systems are designed to handle billions of transactions a year.

The AFT Fulfillment Science team is seeking an innovative, intellectually curious, results-oriented technology leader who will be responsible for driving our product roadmap and aligning cross-functionally both in terms of guiding the design/development within our group and getting the work prioritized across multiple teams/stakeholders. In this role as Senior Technical Program Manager (TPM), you will work closely with Sr. Leaders, stakeholders, scientists, software engineers, and product teams across AFT to deliver on highly complex, ambiguous business problems that require cross-org (e.g. Robotics, Operations, Supply Chain Optimization Technologies (SCOT), Transportation Management, etc) innovations and project delivery activities. In this role you're expected to work across stakeholders to ensure large cross portfolio programs are planned and executed successfully. You will represent AFT Fulfillment Science in cross organizational planning and reporting forums for these critical programs.

You will act as a leader who can set the team vision and tone, articulate clear goals and priorities, and ensure delivery excellence. You are proactive in removing roadblocks, pave the way for innovation, and handle multiple competing priorities in a fast-paced environment. You are able to handle business escalations with a data-driven approach. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. This role provides clear, comprehensive and timely status updates, including decisions made, tradeoffs and any escalations needed to remove obstacles to all stakeholders. You will need strong judgment. Our leaders have a lot of ownership and autonomy so they need to be right a lot. Finally, you’ll need to be able to invent and simplify which is what we do every day on AFT teams.

Key job responsibilities

Your day-to-day responsibilities will include:

• Working closely with scientists, product managers and stakeholders to take use cases and requirements and turn them into successful projects
• Continuously drive improvements to existing systems and processes
• Launching product features, beta programs, change management
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
• Identify, assess, track and mitigate issues and risks at multiple levels
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.

Basic Qualifications

• 5+ years of technical product or program management experience
• 5+ years of working directly with engineering teams experience
• 5+ years of technical program management working directly with software engineering teams experience
• 3+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually