Staff Software Engineer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We're building an AI-native culture where technology and talent are unstoppable together — and our internal Go-To-Market applications and Sales CRM team is where that shows up in how we build our own commercial workflows across Sales, Deal Desk, Legal, and Procurement. 

As a Staff Engineer (IC4), you'll independently lead the design, development, and delivery of complex, high-impact systems within these internal platforms. You'll take ownership of critical components, set technical direction within your domain, and serve as a technical resource to peers and other engineers. We're looking for someone who combines deep software engineering fundamentals with hands-on, already-fluent expertisein AI-assisted and agentic development — not someone looking to pick it up on the job. 

What You'll Do 

• Own backend services end-to-end, including REST/GraphQL APIs and event-driven microservices (Kafka) 

• Build and integrate microservices with ServiceNow platform applications, ramping up quickly on platform-specific patterns and constraints as needed 

• Own a complex subsystem — set technical direction, make the architectural calls, and carry the operational consequences of them 

• Pitch in on UI work using a modern component framework 

• Work closely with TPMs and business stakeholders to understand and help shape requirements, communicating technical trade-offs clearly and driving alignment without heavy hand-holding 

• Apply AI coding tools and agentic workflows day-to-day as a core part of how you build and ship — using them accountably, with critical review and verification before anything ships 

• Provide L3 support for internal business-critical systems 

• Mentor other engineers and serve as a technical resource within your domain, raising the bar through code review, scalable system design. 

• Model best practices in software craftsmanship, testing discipline, and debugging methodology 

Qualifications

• ~8+ years of practical software engineering experience, including production systems you've owned end-to-end 

• Strong fundamentals: data structures, system design, REST/GraphQL, relational data modeling, testing 

• Real, hands-on microservices experience, including event-driven architecture (Kafka or similar) 

• Working front-end skills with a modern component framework 

• Strong collaboration skills — comfortable working with TPMs and business stakeholders to clarify ambiguous requirements 

• CI/CD, containers, observability, and L3 incident/support experience for internal production systems 

• Current, hands-on experience with agentic workflows, LLM integration, RAG, Knowledge grapgh, MCP or prompt engineering — you should already be fluent here 

• A record of mentoring engineers and raising quality through code review 

• Nice to have 

• Billing, contracts, quoting, or usage-based commercial systems experience 

• Kafka/event-driven architecture depth, or NoSQL data modeling (e.g., Cosmos DB) 

• ServiceNow Platform certification and/or development experience is a strong added advantage 

Nice to have

• Billing, contracts, quoting, or usage-based commercial systems experience
• Kafka/event-driven architecture depth, or NoSQL data modeling (e.g., Cosmos DB)
• ServiceNow Platform experience is a plus

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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