Trust & Safety Operations Manager
Company websitesuno.com (Suno, opens in new tab)
Base salary $128K to $168K
Employer-published annual base salary, USD. Advertised base range in San Francisco, CA +1 more
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationSan Francisco, CA +1 more
- WorkplaceOn-site
- Status at last checkSource accepting applications when checked
- Last checked (25 min ago) · observed since
All places named
- San Francisco, CA
- New York, NY
About this job
About Suno
We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world.
Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible.
Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA).
About the role
You will own the operating floor of Trust & Safety at Suno: review queues, vendor capacity, quality programs, SLAs, and escalation workflows. Our enforcement system blends automated decisioning with human judgment, and your job is to make the human side of that system fast, accurate, and worth every dollar it costs. You will report to our Trust & Safety lead and work closely with Product, Eng, Legal, Comms, and the broader Operations team.
Listen to the song we made about the role: https://suno.com/s/bWZ30M98bvirsCPq
What you'll do
Run day-to-day enforcement operations: queue health, latency, SLA attainment and escalation handling across all content categories.
Own vendor and BPO performance: capacity forecasting, quality enforcement, contract performance and site management.
Build and run the training, QA, and calibration program that keeps decision quality measurable and improving.
Manage capacity planning against rapid volume growth, including the tradeoffs between headcount, vendor spend, and automation.
Define tooling requirements for reviewer workflows and partner with Engineering to ship them.
Support reviewer wellness and resilience programs for the teams doing the hardest work on the platform.
What you'll bring
5+ years in Trust & Safety, content moderation, or CX operations, including 2+ years directly managing reviewers or vendor teams.
Ownership of operational metrics you can speak to concretely: SLA attainment, queue latency, QA scores, cost per decision, reviewer utilization.
Hands-on vendor or BPO management with real performance accountability, not just relationship handling.
Experience building or running a QA and calibration program with measurable decision-quality outcomes.
Nice to have
Operating experience alongside ML-assisted enforcement: queue routing on model scores, human-in-the-loop workflows.
Reviewer wellness and resilience program exposure.
UGC or generative AI platform background.
Perks & Benefits
Company Equity Package
401(k) with 3% Employer Match & Roth 401(k)
Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
11 Paid Holidays + Unlimited PTO & Sick Time
16 Weeks of Paid Parental Leave
Creative Education Stipend
Generous Commuter Allowance
In-Office Lunch (5 days per week)
Compensation and benefits
$128K -$168K
Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Source: Suno on Ashby · View original posting (opens in new tab)
Pay in context
This role's base floor ($128,000) is above 15% of the 726 IT & Security roles in California listed on this site; 1 other lists the same floor. Their median floor is $168,000; the middle half runs from $140,000 to $208,000.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 7, 2026.
This listingTrust & Safety Operations Manager$128K to $168K
Senior Lead of Physical Security$140K to $190K
Sr. Growth Marketing Manager, Paid Social Media$145K to $170K
Sr. Paid Social Manager$145K to $170K
Sr. Performance Marketing Manager, Paid Social$145K to $170K
Creative Strategy Lead, Performance Marketing$150K to $200K
Senior Graphic Designer, Brand Campaigns$150K to $175K
Chart as a table
| Role | Published base |
|---|---|
| Trust & Safety Operations Manager (this listing) | $128K - $168K |
| Senior Lead of Physical Security | $140K - $190K |
| Sr. Growth Marketing Manager, Paid Social Media | $145K - $170K |
| Sr. Paid Social Manager | $145K - $170K |
| Sr. Performance Marketing Manager, Paid Social | $145K - $170K |
| Creative Strategy Lead, Performance Marketing | $150K - $200K |
| Senior Graphic Designer, Brand Campaigns | $150K - $175K |
Observed changes
- Began meeting the published-salary criteria
- First observed on the employer's board
- Observed since
- Employer-stated posting date
- 2026-09-18
Where this pay comes from
Location as the employer wrote it: San Francisco • NYC
USD 128,000 – 168,000 · 1 YEAR · Salary
- Method
- Structured pay field published by the employer
- Checked
- Rule set
- us-base-v2
The employer's job board publishes this pay as a dedicated data field. We read the field directly; no interpretation was needed.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.