UX/UI Design Manager (Top Secret)

UX/UI Design Manager (Top Secret)

@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. 

Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. 

This is a full-time, onsite position supporting work at the client site in the Washington, DC area. An active Top Secret security clearance is required.

Candidates must be U.S. citizens and perform all work in the United States.

What You Will Do

• Lead UX/UI planning and execution across digital products and user interfaces.
• Conduct user research and usability evaluations to identify user needs and opportunities for improvement.
• Develop information architecture, requirements, wireframes, storyboards, user flows, process flows, site maps, and prototypes.
• Establish UX/UI design direction and collaborate with development teams to support implementation.
• Develop and maintain usability test plans and support internal and external usability testing.
• Define and maintain the UX strategy, backlog, and roadmap.
• Collaborate with client stakeholders and cross-functional teams throughout the product lifecycle.
• Develop analytics strategies and KPIs to help evaluate digital communications and user experience efforts.

Required Qualifications:

• Minimum of 5 years of relevant UX/UI experience.
• Active Top Secret security clearance.
• High school diploma plus relevant certifications.
• (such as UX certifications from General Assembly, Human Factors International, or Neilson Norman Group).
• 1 + years of  experience applying formal usability and user-centered design methods.
• 1+ years of experience conducting user research and usability testing.
• 1+ years of experience creating wireframes, storyboards, user flows, process flows, site maps, and prototypes.
• 1+ years of experience providing UX/UI direction within multidisciplinary development teams.
• 1+ year of experience with wireframing and design tools.
• 1+ years of experience with the following: Photoshop, Illustrator and wireframing tools,HTML, CSS, JavaScript prototyping, MS Teams, SharePoint, forms
• Strong UX/UI portfolio demonstrating relevant work.
• U.S. citizenship required.

Preferred Qualifications:

• Bachelor’s degree.
• Previous experience supporting the FBI.
• Strong understanding of information architecture and interaction design.
• Experience working in federal government or other complex, regulated environments.
• Experience developing UX strategies, roadmaps, and product backlogs.
• Experience using analytics and KPIs to evaluate digital experiences.

Professional Skills:

• Strong user-centered design and systems-thinking skills.
• Ability to translate research findings and complex requirements into clear, usable digital experiences.
• Ability to communicate design rationale and recommendations to technical and non-technical stakeholders.
• Strong collaboration skills across research, design, development, and client teams.
• Ability to balance user needs, technical constraints, and organizational requirements.
• Strong organizational skills and ability to manage multiple UX activities across the product lifecycle.

***Note that this is a contingent position

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Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$118,807.00 - $201,971.00DC Client Office (DC88)