Customer Care Finance Manager
Company websitepublicstorage.com (Public Storage, opens in new tab)
Base salary $140K to $170K
Employer-published annual base salary, USD. Advertised base range in Burbank, CA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationBurbank, CA
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (2 h ago) · observed since
About this job
Company Description
Since opening our first self-storage facility in 1972, Public Storage has grown to become the world’s largest owner and operator of self-storage facilities. With thousands of locations across the United States and Europe and more than 170 million net rentable square feet, we are also among the largest landlords globally.
Recognized as a Great Place to Work by the Great Place to Work Institute, Public Storage is a member of the S&P 500 and FT Global 500. Our common and preferred stock is traded on the New York Stock Exchange.
As the nation’s leading self-storage provider, we are known for our iconic orange doors and our commitment to delivering simple, reliable storage solutions to millions of customers.
Job Description
The Customer Care Finance Manager will own key areas of financial planning, forecasting, modeling, reporting, and analysis for the Customer Care organization.
Reporting to the Director of Customer Care & Ancillary Business Finance, this role will analyze financial and operational performance, identify key drivers and trends, and provide recommendations to support business decisions across labor, productivity, vendors, technology, revenue, and customer experience.
The role will work closely with Customer Care, Workforce Management, and Operations to understand business performance and translate operational activity into financial impact. This includes supporting AI, automation, and technology initiatives through financial modeling, business cases, and ROI analysis.
The Manager will lead financial workstreams and projects, while working with the Director, Customer Care, and the broader Finance team on priorities and strategic initiatives.
What You’ll Do
- Own FP&A: Prepare and maintain budgets, forecasts, financial models, reporting, and analysis for Customer Care
- Analyze performance: Review financial and operational results, investigate variances, identify trends, and quantify key business drivers
- Partner with Operations: Work with Customer Care, Workforce Management, and Operations to understand volume, staffing, productivity, revenue, and cost drivers
- Support decision-making: Evaluate staffing needs, vendor costs, operational changes, and other business initiatives from a financial perspective
- Develop business cases: Build financial models and ROI analyses for AI, automation, technology, and other initiatives
- Improve reporting and processes: Enhance financial models, dashboards, reporting, and planning processes to improve efficiency, consistency, and scalability
- Manage projects: Lead assigned projects and deliverables, coordinate with cross-functional partners, and drive work through completion
- Communicate results: Present financial analysis, key findings, and recommendations to business stakeholders and Finance leadership
Qualifications
What We’re Looking For
- 7+ years of experience in FP&A, finance, or a related field
- Bachelor’s degree in Finance, Accounting, Economics, or a related field required
- Strong financial modeling, forecasting, and analytical skills with advanced Excel proficiency
- Ability to analyze financial and operational data and clearly explain the drivers behind results
- Strong communication and collaboration skills with both Finance and non-Finance stakeholders
- Ability to manage multiple priorities and take ownership of projects and deliverables
- Strong problem-solving skills and attention to detail
- Experience with SQL, Power BI/Tableau preferred
- Experience partnering with customer operations or workforce management is a plus
- Some travel may be required
Additional Information
One of our core values is working as OneTeam. We believe in the value of in-person collaboration while recognizing the importance of flexibility. Public Storage teammates are expected to work in the office five days per week, with the option to use up to three flexible remote-work days each month.
Compensation
Pay Range: $140k-$170k
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives.
**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.**
Source: Public Storage on SmartRecruiters · View original posting (opens in new tab)
Pay in context
This role's base floor ($140,000) is above 42% of the 255 Customer Success & Support roles in California listed on this site; 9 others list the same floor. Their median floor is $145,000; the middle half runs from $120,000 to $171,200.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingCustomer Care Finance Manager$140K to $170K
Senior Facilities Manager$125K to $140K
Internal Field Auditor$110K to $125K
Internal Field Auditor$110K to $125K
Senior Income Tax Analyst$100K to $120K
Tax Senior Analyst$100K to $120K
Chart as a table
| Role | Published base |
|---|---|
| Customer Care Finance Manager (this listing) | $140K - $170K |
| Senior Facilities Manager | $125K - $140K |
| Internal Field Auditor | $110K - $125K |
| Internal Field Auditor | $110K - $125K |
| Senior Income Tax Analyst | $100K - $120K |
| Tax Senior Analyst | $100K - $120K |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-10-29
Where this pay comes from
Location as the employer wrote it: Burbank, CA, United States
Pay Range: $140k-$170k
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.