Digital and Payment Solutions Pillar Service Leader, Senior Manager
Company websiteblackbaud.com (Blackbaud, opens in new tab)
Base salary $117,200 to $157,500
Employer-published annual base salary, USD. Advertised base range in United States
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationUnited States
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (2 h ago) · observed since
About this job
About the role:
The Digital and Payment Solutions Pillar Service Leader, Senior Manager within Customer Success Services, is a product-aligned business leader accountable for financial performance, delivery execution, team effectiveness, and customer outcomes across a defined Professional Services portfolio focused on digital payment, fintech, and transaction-based solutions. This role creates clear ownership for a product-aligned delivery portfolio, aligning Professional Services execution to customer value realization while driving consistent operating discipline, portfolio-specific expertise, and scalable delivery practices. The Pillar Service Leader will operate with accountability across revenue, margin, utilization, backlog health, capacity planning, delivery predictability, escalation management, team readiness, and cross-functional alignment with Product, Sales, Customer Success, and key stakeholders supporting the organization's digital payments and fintech ecosystem. You'll need to be commercially minded, operationally strong, comfortable leading through complexity, and skilled at using portfolio insights to improve delivery performance, customer outcomes, workforce planning, and long-term value realization. Experience supporting or delivering services related to digital payments, fintech platforms, financial operations, transaction processing, or adjacent financial technology solutions is highly valued.
What You'll Do:
- Own portfolio performance across revenue, margin, utilization, backlog health, delivery capacity, and resource planning for a defined product-aligned Professional Services portfolio.
- Lead delivery execution to improve predictability, quality, time to value, customer experience, and escalation management across implementation, Advisory+, Managed Services, and related delivery motions.
- Translate product pillar priorities, Customer Success objectives, and Professional Services financial targets into portfolio operating plans, team priorities, and measurable delivery outcomes.
- Partner with Process Architecture to ensure portfolio delivery practices are not just locally optimized, but translated into repeatable standards, scalable workflows, automation-ready processes, and clear operating expectations across Professional Services.
- Partner with Delivery Orchestration to identify, prioritize, and adopt tooling, automation, AI-enabled delivery practices, and Forward Deployed Engineer support that improve portfolio execution, delivery quality, team efficiency, and customer outcomes.
- Partner closely with Product, Sales, Customer Success, Support, Renewals, and Services leadership to align roadmap readiness, service offerings, customer outcomes, and product feedback loops.
- Use portfolio insights, delivery metrics, and operational trends to identify risks, improve delivery performance, support renewal readiness, and strengthen value realization.
- Drive portfolio adoption of standardized delivery practices and scalable operating rhythms while informing decisions on which work is best delivered by Blackbaud teams, global delivery centers, partners, automation, or Forward Deployed Engineers.
- Develop and lead global delivery teams with clear expectations, coaching, workforce planning, role clarity, engagement, retention, and leadership accountability.
What You’ll Bring:
- 5+ years of experience leading professional services, implementation delivery, customer success services, services operations, or product-aligned delivery teams with accountability for business outcomes.
- 3+ years of people leadership experience, including coaching, performance management, workforce planning, role clarity, prioritization, and developing team capability.
- Demonstrated ability to manage financial and operational performance, including revenue attainment, margin, utilization, backlog health, capacity planning, delivery predictability, and customer outcomes.
- Strong working knowledge of professional services delivery models, customer value realization, implementation quality, services offerings, operational reporting, and process improvement practices.
- Experience partnering with Product, Sales, Customer Success, Support, Renewals, and executive stakeholders to align delivery execution, roadmap readiness, customer outcomes, and escalation resolution.
- Experience leading multisite, international, or globally distributed teams is preferred.
- Ability to use data and operational insights to identify risks, improve delivery performance, strengthen adoption, and support renewal readiness.
- Comfort leading through ambiguity, organizational change, portfolio complexity, and evolving delivery models, including automation, global delivery, and Forward Deployed Engineer integration.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:
Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program
Source: Blackbaud on Workday · View original posting (opens in new tab)
Pay in context
This role's base floor ($117,200) is above 25% of the 4,118 Business Operations roles nationwide listed on this site; 1 other lists the same floor. Their median floor is $135,000; the middle half runs from $117,000 to $160,484.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingDigital and Payment Solutions Pillar Service Leader, Senior Manager$117,200 to $157,500
System Architect, Awareness to Revenue$117,200 to $157,500
Sr. Manager, Marketing - Healthcare$117,200 to $157,500
Principal Incident Response Engineer$117,200 to $157,500
Financials & Grantmaking Pillar Delivery Lead$117,200 to $157,500
Senior AI Platform Engineer$117,200 to $157,500
Sr. PKI Engineer$101,900 to $132,800
Chart as a table
| Role | Published base |
|---|---|
| Digital and Payment Solutions Pillar Service Leader, Senior Manager (this listing) | $117,200 - $157,500 |
| System Architect, Awareness to Revenue | $117,200 - $157,500 |
| Sr. Manager, Marketing - Healthcare | $117,200 - $157,500 |
| Principal Incident Response Engineer | $117,200 - $157,500 |
| Financials & Grantmaking Pillar Delivery Lead | $117,200 - $157,500 |
| Senior AI Platform Engineer | $117,200 - $157,500 |
| Sr. PKI Engineer | $101,900 - $132,800 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-10-15
Where this pay comes from
Location as the employer wrote it: Remote - Anywhere - USA
The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifica
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.