Director, Product Management - CX & Contact Center Technology
Company websiteavisbudgetgroup.com (Avis Budget Group, opens in new tab)
Base salary $160K to $235K
Employer-published annual base salary, USD. Advertised base range in United States
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationUnited States
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (1 h ago) · observed since
How this pay compares
Base floor $160,000, above 46% of the 3,014 Product roles nationwide on this site; the other 54% list the same floor or a higher one. The employer's range is $75,000 wide, 47% of the floor. Observed open for 14 days so far (since Oct 24, 2026).
Pay in context
Among 3,014 Product roles nationwide listed on this site, the median base floor is $163,944 and the middle half runs from $136,500 to $193,759. This role's floor ($160,000) is above 46% of them; 76 others list the same floor.
Base floors of 3,014 Product roles nationwide
Table
| Floor band | Share | Postings |
|---|---|---|
| $100K to $125K | 15.7% | 473 |
| $125K to $150K | 19.5% | 587 |
| $150K to $175K | 24.1% | 725 |
| $175K to $200K | 18.1% | 547 |
| $200K to $225K | 11.7% | 354 |
| $225K to $250K | 6.3% | 190 |
| $250K to $275K | 2.0% | 59 |
| $275K and up | 2.6% | 79 |
How this is calculated
- Statistic
- Base floor distribution of the cohort
- Formula
- count of cohort postings in each $25K band of published base floor / postings in the cohort
- Denominator
- 3,014 open postings with this job family nationwide
- Sample size
- 3014
- Hidden when
- needs at least 30 postings in the cohort
- Calculation version
- jobpage-analysis-v1
- Data as of
- 2026-11-08
- Employer set
- Open jobs on this site that publish a base salary of $100,000 or more
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
How Avis Budget Group pays
1 of Avis Budget Group's 22 live roles on this site list a higher base floor and 19 list a lower one. Across them the median floor is $127,500; the middle half runs from $115,000 to $138,750.
Base floors of Avis Budget Group's 22 live roles
Table
| Floor band | Share | Roles |
|---|---|---|
| $100K to $125K | 40.9% | 9 |
| $125K to $150K | 40.9% | 9 |
| $150K to $175K | 13.6% | 3 |
| $175K to $200K | 4.5% | 1 |
How this is calculated
- Statistic
- Employer base floor distribution
- Formula
- count of the employer's open roles in each $25K band of published base floor / its open roles
- Denominator
- 22 open public roles at this employer
- Sample size
- 22
- Hidden when
- needs at least 5 roles
- Calculation version
- jobpage-analysis-v1
- Data as of
- current
- Employer set
- Open jobs on this site that publish a base salary of $100,000 or more
Similar pay elsewhere
Other employers' Product roles nationwide with the nearest published base floor to $160,000, one per employer.
- Product Manager RadixArk · base floor $160,000
- Principal Product Manager Bonterra · base floor $160,000
- Product Manager Standard Bots · base floor $160,000
- Senior Product Manager, Developer Experience AlphaSense · base floor $160,000
- Sr. Product Manager, Portfolio Ontic · base floor $160,000
About this job
Driven to be the Best
People. Performance. Purpose.
At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
The Director, Product Management – Customer Experience (CX) & Contact Center Technology (Global) will lead the strategy, execution, and delivery of technology products that power the global contact center ecosystem, while enabling broader end-to-end customer experience (CX) transformation.
Reporting to the CX Leader, this role is accountable for global contact center technologies and capabilities, ensuring they deliver seamless, efficient, and intelligent customer and agent experiences. This leader will work in close partnership with other product and technology leaders to deliver an integrated CX product ecosystem.
The role will establish and lead a modern, agile product operating model, organizing work into cross-functional product pods responsible for delivering high-impact customer and operational outcomes. The Director will lead and orchestrate the work of cross-functional resources—including product management, service design, engineering, QA, architecture, analytics, and project management—to drive speed, quality, and measurable business value.
What You'll Do:
Global Contact Center Product Strategy (Aligned to CX)
- Define and execute the global product strategy and roadmap for contact center technologies, aligned with CX and business priorities.
- Ensure scalability, consistency, and performance of contact center capabilities across regions.
- Translate Voice of Customer insights, analytics, and operational needs into prioritized product investments.
- Align contact center product initiatives to end-to-end customer journey improvements.
Agile Product Operating Model (Pods / Squads)
- Establish and lead dedicated cross-functional product pods focused on the highest-impact contact center and CX capabilities.
- Implement a scalable agile pod/squad model enabling:
- Faster iteration and delivery
- Continuous feedback loops and improvement
- Strong alignment between CX strategy and product outcomes
- Ensure pods have clear accountability to supported business functions.
- Standardize product management practices, governance, and delivery frameworks globally.
Cross-Functional Leadership & Delivery Orchestration
- Lead and coordinate the work of cross-functional pod teams, including:
- Product Managers
- Service / CX Designers (CX/UX)
- Engineering leads and teams
- QA leads and testing teams
- Architects (shared)
- Product Analysts
- Project / Delivery Managers
- Drive alignment from insight, design, build, deploy and optimize.
- Remove silos and ensure end-to-end ownership and accountability across delivery teams.
Product Delivery & Lifecycle Management
- Lead a global portfolio of contact center and CX technology initiatives.
- Own the full product lifecycle:
- Discovery and ideation
- Roadmap and prioritization
- Development and release
- Continuous improvement
- Ensure delivery is aligned to measurable business outcomes
Contact Center Technology Ownership (Global Scope)
- Own and drive strategy and execution across key platforms, including:
- CRM systems
- Customer Data Platform (CDP)
- Knowledge Base / Knowledge Management
- Agent Workspace / Desktop Experience
- Amazon Connect
- Communication Services (voice, chat, messaging, omnichannel)
- Mainframe customer systems and legacy integrations
- Ensure these platforms are integrated, modernized, and optimized to deliver seamless global customer and agent experiences.
AI & Intelligent Automation
- Drive adoption of AI-driven capabilities, including:
- Conversational AI and virtual agents
- Intelligent routing and automation
- Agent assist and real-time support
- Predictive insights and personalization
- Partner with Data & Analytics to embed advanced decisioning into product capabilities.
- Continuously evaluate and scale emerging technologies.
Perks You’ll Get:
- Access to Medical, Dental, Vision, Life and Disability insurance
- Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
- 401(k) Retirement Plan with company matched contributions
- Full training to learn the business and enhance professional skills
- Employee discounts, including discounted prices on the purchase of Avis/Budget cars
- Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
What We're Looking For:
- Bachelor’s degree in Business, Technology, Engineering, or related field (MBA preferred)
- 10+ years of product management experience, with leadership responsibilities
- Proven experience in contact center technologies and customer experience platforms
- Experience leading global, cross-functional teams and transformation initiatives
- Strong background in Agile product management and pod/squad operating models
- Experience with CRM, CDP, contact center platforms (e.g., Amazon Connect), and digital CX ecosystems
- Deep experience leading and implementing AI-driven solutions within contact center environments, including conversational AI, intelligent routing, agent assist, and automation at scale
- Strong product strategy, roadmap development, and execution capabilities
- Ability to translate customer insights into scalable product solutions
- Deep understanding of contact center operations and technologies
- Expertise in cross-functional team leadership and delivery orchestration
- Strong analytical and data-driven decision-making skills
- Excellent stakeholder management and executive communication skills
- Ability to manage complexity across global, matrixed organizations
- Customer-Centric Mindset: Deep focus on improving customer and agent experiences
- Strategic Thinking: Connects product decisions to long-term CX and business outcomes
- Execution Excellence: Drives speed, quality, and accountability in delivery
- Collaboration & Influence: Aligns diverse stakeholders and cross-functional teams
- Innovation & Agility: Embraces new technologies, including AI, and drives continuous improvement
- Leadership & Team Development: Builds, motivates, and develops high-performing teams
The annual starting salary for this position is between $160,000 – $235,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
ParsippanyNew JerseyUnited States of AmericaSource: Avis Budget Group on Workday · View original posting (opens in new tab)
This listingDirector, Product Management - CX & Contact Center Technology$160K to $235K
Director, Customer Journey Design$160K to $235K
Manager, Customer Journey$150K to $175K
Senior Counsel, Commercial Transactions$140K to $180K
Senior Manager, Financial Systems – Oracle EPM$140K to $180K
Global Procurement Director - MRO Maintenance & Damage (Remote)$180K to $220K
Analytics Manager$135K to $155K
Chart as a table
| Role | Published base |
|---|---|
| Director, Product Management - CX & Contact Center Technology (this listing) | $160K - $235K |
| Director, Customer Journey Design | $160K - $235K |
| Manager, Customer Journey | $150K - $175K |
| Senior Counsel, Commercial Transactions | $140K - $180K |
| Senior Manager, Financial Systems – Oracle EPM | $140K - $180K |
| Global Procurement Director - MRO Maintenance & Damage (Remote) | $180K - $220K |
| Analytics Manager | $135K - $155K |
Observed changes
No changes to the pay or listing since we first observed this role on Oct 24, 2026 (14 days ago).
- First observed on the employer's board, already publishing a qualifying base salary
- Observed since
- Employer-stated posting date
- 2026-07-09
Where this pay comes from
Location as the employer wrote it: 379 Interpace Pkwy, Parsippany, 07054
The annual starting salary for this position is between $160,000 – $235,000 annually. Factors that may affect starting pay within this
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.