Head of Customer Success, Payer & Employer
Company websiteverily.com (Verily, opens in new tab)
Base salary $137,000 to $205,500
Employer-published annual base salary, USD. Advertised base range in United States
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationUnited States
- WorkplaceRemote
- Status at last checkSource accepting applications when checked
- Last checked (19 min ago) · observed since
About this job
Who We Are
Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise.
Description
The Head of Customer Success will lead a team of Account Managers who onboard, maintain and grow customer accounts for our Care Delivery business. Your team will be responsible for deepening the relationships, increasing product utilization and growing the adoption of new products and services across our customer base, including health plans, healthcare providers, employers and third-party partners.
Responsibilities
- Drive retention and growth of Care Delivery solutions at health plan, healthcare provider, employer and third-party partner accounts by ensuring customers have the right services, support, and program governance to achieve results.
- Develop and maintain executive relationships with leaders at our accounts that help Verily and its customers achieve their combined goals.
- Track and report metrics related to customer experience including implementation progress, overall customer health, and retention/renewal/expansion.
- Standardized our account playbook, including onboarding, training, customer success management, renewals, QBR execution and advocacy capabilities, and partner with the account management team to tailor them to meet customer needs.
- Recruit, train and develop account managers in order to achieve Care Delivery customer success metrics.
Qualifications
Minimum Qualifications
- 7+ years of experience in healthcare, employer benefits or insurance industries.
- Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits sector.
- Excellent listening, communication, critical thinking, and problem solving skills.
- Digital health / virtual care sales or account management experience.
Preferred Qualifications
- Health plan / payer experience.
- Strong business and financial acumen; strong problem-solving, judgment and analytic skills.
- Prior management experience in a fast-growing organization.
- MBA or related advanced degree.
Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.
The US base salary range for this full-time position is $137,000 - $205,500 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Verily Health Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Source: Verily on Workday · View original posting (opens in new tab)
Pay in context
This role's base floor ($137,000) is above 50% of the 1,035 Customer Success & Support roles nationwide listed on this site; 3 others list the same floor. Their median floor is $136,000; the middle half runs from $115,825 to $155,000.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingHead of Customer Success, Payer & Employer$137,000 to $205,500
Solution Lead Platform, Data and AI$133,000 to $199,500
Corporate Communications, Senior Manager$140K to $210K
Senior Biostatistician$130K to $196K
Staff Quantitative Scientist$130K to $196K
Senior Product Manager, Patient Experience$140,500 to $210,500
Senior Product Manager, Sightline$140,500 to $210,500
Chart as a table
| Role | Published base |
|---|---|
| Head of Customer Success, Payer & Employer (this listing) | $137,000 - $205,500 |
| Solution Lead Platform, Data and AI | $133,000 - $199,500 |
| Corporate Communications, Senior Manager | $140K - $210K |
| Senior Biostatistician | $130K - $196K |
| Staff Quantitative Scientist | $130K - $196K |
| Senior Product Manager, Patient Experience | $140,500 - $210,500 |
| Senior Product Manager, Sightline | $140,500 - $210,500 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-10-07
Where this pay comes from
Location as the employer wrote it: Remote, United States
The US base salary range for this full-time position is $137,000 - $205,500 + bonus + benefits. Our salary ranges are determined by rol
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.