Installation Fleet and Family Readiness Director

Summary

Incumbent serves as an Installation Program Director integrating multiple Quality of Life (QOL) and Quality of Service (QOS) programs within FFR (N9), including Family Readiness Programs; Fleet Readiness Programs; Housing Programs; Child and Youth Programs (CYP); FFR Support Services; and/or Casualty Support Programs. This position is responsible for the financial management for all non-appropriated and appropriated funds; and the overall business, personnel and operations management.

Duties

Business Management duties comprise 80% of incumbent's time and include but are not limited to: Develops FFR master plan that addresses overall program scope to include three primary sub functional program areas: Mission Sustaining Programs, Community Support Activities, and Business Activities. Provides leadership for the FFR program. Implements and ensures compliance with policies, directives, inspection criteria, and guidance from the command; headquarters; Department of the Navy (DON); and Department of Defense (DoD). Develops operating criteria and techniques for stimulating and maintaining interest in all customer service activity areas. Ensures the efficient execution of departmental long-range plans into the installation planning, programming, and budget execution process. Serves as primary QOL/QOS advisor to the Officer in Charge (OIC)/Commanding Officer (CO) for matters pertaining to issues such as status/availability of funds, programs, projects, and/or services. Plans for and budgets available appropriated (APF), and non-appropriated (NAF) supported funds to optimize revenue while reducing expenses. Develops and implements new and advanced business strategies to achieve organizational goals and increase revenue-generating program profitability and effectiveness. Coordinates with Region N9 program managers to facilitate support services, resourcing, (e.g., POM, budget, allocation and distribution), oversight, inspections, audits and coordinating data calls from higher authority. Reviews, designs, and develops program budgets and operational funding requests. Budgets, allocates, and monitors funds to accomplish specific program goals and objectives. Prepares and updates a comprehensive out-year budget and capitalization plan for all FFR activities and facilities. Identifies and updates facilities' improvement programs and associated budgets. Advocates for projects and ensures familiarity with all steps of the project planning and approval process. Coordinates with Region and installation leadership on developing business case analyses and project justifications. Ensures short and long-range financial performance plans are accomplished through regular analysis of financial assets and liabilities. Reviews monthly operating statements and keeps the Regional Program Managers apprised of budget deviations and/or less than satisfactory operating results. Continuously evaluates management procedures and departmental programs by analysis of financial plans, market survey results, program participation, interviews, and other analytical methods that clarify data for decision making. Identifies needs and desires and determines feasibility of providing services that meet or exceed business objectives. Performs or supervises vulnerability assessments, and coordinates fiscal, security, and safety reviews. Implements processes for the timely completion of inspections, inspection reports and follow up actions and reports. Develops draft command responses to inspection and audit reports and proposes procedures for corrective actions. Appraises the adequacy of actions taken by subordinates to correct deficient conditions. Plans, trains, and communicates emergency management plans for area of responsibility. Coordinates N9 mass care response efforts on the installation and collaborates with community resource providers to assist with recovery efforts. Coordinates details of QOL activities with members of the installation and local civilian community, as appropriate, and attends off-site conferences and meetings. Reviews appropriate trade and other technical publications to stay current in the developments in the professional fields associated with QOL/QOS services. Supervisory duties comprise 20% of incumbent's time and include but are not limited to: Directs work to be accomplished by a workforce of both NAF and APF employees and provides second level supervision to employees; and acts as Senior Rating Official for FFR activity managers at the installation. For installations with military personnel working within FFR programs, may serve as military department head supervising military staff, evaluating performance, and resolving concerns. Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities. Conducts annual performance reviews of staff. Participates in section staffing decisions. Ensures staff receives proper training to fulfill requirements of their positions. Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary. Supports CNIC's Equal Employment Opportunity (EEO) policy.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess the following: Must have five or more years of experience with organizing and administering a comprehensive quality of life (QOL) and/or quality of service (QOS) program for the military organization. Knowledge of Navy QOL and QOS program goals, principles, techniques, and procedures. Knowledge of business management practices required to manage QOL and QOS activities. Knowledge of laws, policies, regulations, and precedents applicable to the administration of Navy FFR programs. Knowledge of CNIC's organizational structure, functions, and mission. Knowledge of QOL and QOS initiatives to retain or experiment with new theories and applications which are responsive to a rapidly changing/operating social environment. Knowledge of planning, programming, and budgeting regulations, guidelines, and process. Knowledge of Federal financial source management including APF and NAF. Knowledge of financial management including budgeting, cost and profitability analysis, internal controls, audit systems, procurement, cost controls, and performance tracking. Knowledge of and ability to conduct/direct program analysis and research efforts. Knowledge of and ability to apply quality management concepts. Knowledge of and ability to develop comprehensive and integrated strategic and capitalization plans. Skill in planning, organizing, and directing QOL and QOS programs. Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook). Ability to perform the full range of supervisory duties. Ability to utilize analysis in developing information to formulate decisions for complex management actions. Ability to utilize complex information to base decisions that improves the program and community. Ability to utilize leadership skills to develop and maintain a large workforce into a cohesive group committed to quality programs and product delivery to customers. Ability to direct solutions to complex short and long-term problems, applying logic, and economic factors. Ability to communicate effectively orally and in writing with senior leadership, peers, staff, and customers.

Education

This position does not have an education qualification requirement.

How you will be evaluated

Resumes will be reviewed against the eligibility and qualification criteria listed in this announcement. Applicants will be assessed using job-related evaluations. The best-qualified applicants will be referred to the hiring manager.

Required documents

The following documents are required at the time of application: Resume: limited to two pages, font no smaller than 10-point with margins no less than one inch on all sides; if you have federal experience, you must include the pay plan, series, and grade (e.g., NF-0343-05); see Resume Requirements for federal drafting tips If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document. The complete application package must be submitted by 11:59 PM (EST) on 11/22/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13110945 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to [email protected] to ensure proper consideration is given.

Other information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

What to expect next

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.