Manager of Data Analysis, Production Support

Important: This position will work in one of the following three Extended-Hours Support (ExHS) shift teams:

1. Weekend Shift Team

ABOUT THIS ROLE:

Behind every sample in Natera’s labs is a patient waiting on a result, whether that’s an expectant parent, someone monitoring their cancer, or a transplant recipient. The ExHS team supports those labs outside normal business hours, when production issues still come up and Lab Operations still needs answers. As Manager of Data Analysis, you lead one of the shift teams and work the queue alongside your analysts. You take on escalations yourself, review code, and help the team through difficult analyses, knowing that faster answers mean faster results for patients and their providers. You also set objectives, track SLAs, and represent the team in stakeholder meetings.

The ideal person for this position is an experienced, hands-on data professional who has managed a team in a regulated lab or healthcare setting, is still comfortable writing SQL and Python, stays calm under pressure, communicates clearly with both technical and non-technical partners, with a strong sense of ownership for patient outcomes.

PRIMARY RESPONSIBILITIES:

Leadership

• Lead and mentor the specific ExHS shift team, fostering a culture of accountability, innovation, and collaboration.
• Measure, report, and continuously improve team operational effectiveness.
• Define and track team objectives, ensuring alignment with broader organizational goals.
• Provide career growth opportunities, feedback, and performance assessments for team members.
• Encourage individual contributors (ICs) to pitch ideas for process improvements and innovations.

Operational Excellence

• Ensure timely and accurate resolution of production escalations data analysis tickets.
• Train and coach team members on new technologies, procedures, and guidelines/best practices.
• Enforce operating procedures for compliance, quality, and efficiency.
• Manage and improve tracking systems for workload, capacity, and ticket SLAs.

Communication and Collaboration

• Represent the Extended-Hours Support (ExHS) teams in stakeholder meetings.
• Proactively manage stakeholder expectations.
• Establish regular stakeholder reporting mechanisms.
• Translate complex analytical results into actionable recommendations for cross-functional partners.
• Effectively and correctly escalate issues encountered to other DSPE teams.

Process Improvement and Innovation

• Identify opportunities for automation and process enhancements to streamline operations.
• Identify and escalate risks such as data model changes that impact project timelines or ticket TAT.
• Collaborate with the overall DSPE team to develop new and improve existing support solutions.

QUALIFICATIONS:

• Master's degree in a related field (e.g., Statistics, Data Science, Computer Science).
• Minimum 5 years of working experience in a highly regulated environment, e.g., CLIA and/or FDA compliant settings.
• Minimum 5 years of hands-on experience in data analysis and/or statistical modeling in data production, data engineering, data analytics, analytics production support roles.
• Minimum 2 years in a team management role.
• Knowledge of regulatory requirements, such as HIPAA and FDA guidelines.
• Working knowledge of the business processes and requirements of diagnostic laboratories.
• Proven track record in managing production escalations, data workflows, and team operations.
• Experience with healthcare data, and clinical terminology is a plus.
• Functional understanding of next-gen sequencing workflows.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficient in data analysis and statistical techniques.
• Proficient in Python and SQL development.
• Working knowledge of Snowflake platform technologies.
• Strong SQL skills for querying and retrieving data from complex data sources in a structured format.
• Strong understanding of various statistical concepts (parametric & non-parametric distributions, hypothesis testing, probability, regression).
• Proficient in aggregating data, preparing, cleaning data, and data mining using SQL and Python.
• Familiarity with machine learning techniques and their practical applications in real-world datasets.
• Strong leadership and team management skills.
• Excellent problem-solving and critical-thinking abilities.
• Good documentation practices and coding style.
• Strong verbal and written communication skills, with the ability to present technical findings to both technical and non-technical audiences.
• Experience using version control systems such as GitHub or GitLab for managing code and collaboration.
• Attention to detail and a commitment to data accuracy.
• Ability to work collaboratively in a cross-functional team environment.
• Strong integrity.

Compensation & Total Rewards 

This range reflects a good-faith estimate of the base pay we reasonably expect to offer at the time of  hire. Final compensation will vary based on experience, qualifications, and internal equity considerations.

This position is also eligible for additional compensation and benefits through Natera’s robust Total Rewards program, including:

• Annual performance incentive bonus

• Long-term equity awards

• Comprehensive health benefits (medical, dental, vision)

• 401(k) with company match

• Generous paid time off and company holidays

• Additional wellness and work-life benefits

Compensation Range

$165,000—$200,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page