Principal TPM, Customer 360, Amazon Personalization
Company websiteamazon.com (Amazon, opens in new tab)
Base salary $177,000 to $239,400
Employer-published annual base salary, USD. Advertised base range in Seattle, WA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationSeattle, WA
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (4 h ago) · observed since
About this job
Customer 360 is Amazon's initiative to create a unified view of customer data across its various services, enabling more personalized and seamless experiences. By integrating insights from different Amazon interactions, Customer 360 aims to provide customers with more relevant recommendations, content, and services tailored to their individual preferences and needs.
We're seeking a visionary Principal Technical Program Manager to drive AI Innovation and delivery on our Customer 360 team. In this role, you will leverage artificial intelligence to solve novel customer problems and create powerful primitives that empower teams across Amazon. You will identify new ways to enhance customer experiences and develop foundational tools that enable rapid innovation throughout the company. You'll drive the delivery of AI-powered solutions, working closely with research scientists, engineers, and business units to translate cutting-edge AI capabilities into tangible customer benefits. Your mission will be to identify high-impact customer problems that can be uniquely addressed by AI, and to build scalable, reusable AI primitives that accelerate innovation across Amazon's diverse product ecosystem.
Key job responsibilities
- Develop and own the roadmap for AI-driven customer solutions, coordinating effectively with partners, stakeholders, and senior leadership across organizations.
- Identify and prioritize customer problems that can be solved through innovative applications of AI, working backwards from customer needs.
- Lead the development of AI primitives and tools that enable teams across Amazon to rapidly prototype and deploy AI-powered features.
- Foster a culture of innovation, mentoring TPMs and collaborating with SDEs and Applied Scientists to push the boundaries of AI application in e-commerce and beyond.
- Establish robust frameworks for ethical AI use, ensuring all solutions maintain Amazon's high standards for customer trust, privacy, and security.
About the team
Customer 360 is an innovative initiative that aims to transform how Amazon understands and serves its customers. We're developing state-of-the-art solutions to unify customer data and insights across multiple business units, enabling more personalized and effective customer experiences.
Basic Qualifications
- 10+ years of engineering experience
- 7+ years of technical product or program management experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually
Source: Amazon · View original posting (opens in new tab)
Pay in context
This role's base floor ($177,000) is above 84% of the 427 Program & Project Management roles in Washington listed on this site; 35 others list the same floor. Their median floor is $145,188; the middle half runs from $119,815 to $148,700.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingPrincipal TPM, Customer 360, Amazon Personalization$177,000 to $239,400
Data Scientist II - AMZ10564077$175,040 to $212,800
Manager III, SecEng, AppSec AI$175,100 to $236,900
Manager, Hardware Development - GPU/Accelerator, Annapurna ML Trainium$175,100 to $236,900
Security Engineering Manager, Leo Security$175,100 to $236,900
Security Engineering Manager, Stores AppSec$175,100 to $236,900
Security Engineering Manager, Stores Org Mobile Security$175,100 to $236,900
Chart as a table
| Role | Published base |
|---|---|
| Principal TPM, Customer 360, Amazon Personalization (this listing) | $177,000 - $239,400 |
| Data Scientist II - AMZ10564077 | $175,040 - $212,800 |
| Manager III, SecEng, AppSec AI | $175,100 - $236,900 |
| Manager, Hardware Development - GPU/Accelerator, Annapurna ML Trainium | $175,100 - $236,900 |
| Security Engineering Manager, Leo Security | $175,100 - $236,900 |
| Security Engineering Manager, Stores AppSec | $175,100 - $236,900 |
| Security Engineering Manager, Stores Org Mobile Security | $175,100 - $236,900 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-08-25
Where this pay comes from
Location as the employer wrote it: US, WA, Seattle
USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.