Retail Regional Manager

As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

As the Retail Regional Branch Manager, you will play a pivotal role in achieving business results through people by bridging retail strategic objectives to branch behaviors and deliverables. You will be the primary coach and advisor to the branch staff to ensure that business processes and a branded customer experience are being implemented consistently. You will drive branch performance, sales growth, and customer satisfaction through visible leadership, rigorous performance management, key partnerships, prioritization, planning, and problem resolution. As an ambassador for our brand, you are a visible representative in the community cultivating referral and prospecting opportunities.

Most importantly, at Citizens we’re more than a bank and here, you’ll feel valued for who you are supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Build and develop a high performing team by coaching branch managers to become better coaches/leaders that consistently deliver an exceptional customer experience following prescribed processes.
• Grow the business and achieve scorecard metrics, and ensure operational integrity ( this is done through prescribed routines of in branch coaching sessions).
• Translate business and regional priorities to branch activities.
• Set clear expectations and hold colleagues accountable.
• Diagnose issues quickly, develop plans to drive results, and follow-up to ensure that issues are resolved.
• Proactively engage key partners following defined partnership routines to ensure strong partnerships, consistent collaboration, business growth, and customer satisfaction.
• Build and develop a high performing team by bringing in the right talent, coaching their performance, and developing them for long term success.
• Engage and inspire others to deliver on customer commitments and Provide a consistent branded customer experience.
• As P&L responsibilities are assumed by the Retail RM, growing a profitable business and managing the P&L will be an increasing performance expectation.
• As span of control widens, RMs need to adapt their remote management capabilities.

Required Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• Demonstrated leadership experience with the ability to coach and develop leaders, drive sales performance, deliver an exceptional customer experience, and maintain operational integrity in a high-volume retail environment.
• Proven success managing sales goals, business objectives, deadlines, and profitability within a P&L environment.
• Ability to build strong internal and external relationships, including partnerships with community and civic organizations, to support client acquisition, deposit growth, and deeper household relationships.
• Strong focus on customer experience, supported by customer satisfaction results and consistent service execution.

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Ability to meet all SAFE Act requirements, including applicable background checks and obtaining/maintaining an NMLS unique identifier.

Preferred Qualifications

• Current or previous Regional/District-level banking leadership experience, preferably 3+ years within Retail Banking and ideally within the Northeast footprint.
• Experience overseeing a complex, multi-site network of approximately 14–20 branches, with direct leadership and accountability for Branch Managers.
• Experience managing a significant retail banking portfolio, ideally $80MM–$110MM+ in deposits, with accountability for market performance, sales, profitability, growth, and improving underperforming locations.
• Proven ability to lead through influence and accountability, develop Branch Manager talent and succession pipelines, and translate regional strategy into consistent branch-level execution.
• Demonstrated success maintaining strong operational, risk, and compliance standards across multiple locations while simultaneously driving sales and customer growth.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F

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Pay Transparency: The salary range for this position is $160,000-$209,000 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.