Senior Director of Technology Innovation & Data (TID)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

SENIOR DIRECTOR OF TECHNOLOGY INNOVATION & DATA (TID) 

The Four Seasons Resort Lāna’i is looking for visionary leaders who are passionate about creating exceptional guest and employee experiences, inspiring teams to achieve excellence, and embodying the Golden Rule in every interaction. 

The onsite Senior Director of Technology Innovation & Data (TID) provides strategic leadership and oversight of technology operations, innovation, and data initiatives across Four Seasons Resort Lānaʻi, Sensei Lānaʻi, and related entities, including remote offices. This role drives technology strategy, operational excellence, and system reliability while leading teams, vendors, and cross-functional partnerships to support the unique business needs of each property, enhance guest and employee experiences, and deliver value across the organization. Responsibilities include, but are not limited to:       

• Lead, develop, and inspire technology teams through recruitment, coaching, performance management, succession planning, and leadership development initiatives. 

• Direct technology budgeting, forecasting, procurement, contract negotiations, and vendor management to maximize operational efficiency and financial performance. 

• Develop business cases, ROI analyses, and technology strategies that support long-term organizational goals and drive value across the portfolio. 

• Oversee multi-property and remote technology operations, ensuring secure, reliable, and scalable technology services across all locations. 

• Lead major technology implementations, infrastructure projects, and digital transformation initiatives from planning through execution. 

• Ensure compliance with all corporate, brand, privacy, PCI, cybersecurity, regulatory, and telecommunications requirements. 

• Partner with executive leadership, ownership groups, and key stakeholders to develop and execute strategic technology solutions. 

• Drive cross-functional collaboration, stakeholder engagement, and organizational change through effective communication and relationship management. 

• Foster a culture of innovation, accountability, inclusion, and continuous improvement while promoting high employee engagement. 

• Build strong relationships with employees, guests, ownership representatives, and community partners through a visible and engaged leadership presence. 

• And More! 

WHAT TO BRING 

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship) 

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required. 

• Clear Hawaii Driver’s Abstract is required for this role 

• Ability to stand/sit for extended periods, lift up to 50 lbs, and push/pull as needed during shifts 

• Prior knowledge and experience of cabling; computer networking equipment and operating systems, specifically Novell, UNIX and Windows NT; personal computer and server hardware; data communications equipment and protocols; and office administration applications.      

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• Salary Range: $125k-135k 

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit etc.) as well as Paid Time Off & Holiday Pay 

• 100% Employer paid Medical, Dental, and Vision benefits 

• Complimentary stays and exclusive discounts at Four Seasons Worldwide  

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms 

• Subsidized on-island housing and other resources 

• Inclusive and diverse employee engagement & recognition events all year-round 

• Comprehensive learning and development programs to help you master your craft 

• Energizing Employee Culture where you are encouraged to be your true self! 

• And so much more! 

We look forward to receiving your application!  

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us: 

Facebook: https://www.facebook.com/FourSeasonsResortsLanai 

Instagram: https://www.instagram.com/fslanai/ 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal