Senior Support Engineer
Company websitesereact.ai (Sereact, opens in new tab)
Base salary $180K to $210K
Employer-published annual base salary, USD. Advertised base range in Boston, MA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationBoston, MA
- WorkplaceRemote
- Status at last checkSource accepting applications when checked
- Last checked (3 h ago) · observed since
About this job
Senior Support Engineer NA
Who We Are
We are a rapidly growing embodied AI company revolutionizing human labor. Leveraging cutting-edge robotics and advanced artificial intelligence, we develop transformative technologies that redefine how work is done across industries—empowering businesses to streamline operations, boost productivity, and unlock new possibilities.
Overview
As a Senior Support Engineer, you will ensure the reliability and success of our AI-powered robotic systems after deployment. Acting as the primary technical contact for customers, you will diagnose complex hardware and software issues, drive rapid resolution, and continuously improve our support tools and processes.
This is a remote position based in the United States. Most customer support is provided remotely, requiring excellent technical judgment, ownership, and communication. Clear status updates and concise report-outs—particularly during evenings, weekends, and critical customer events—are an essential part of the role.
Initial onboarding includes travel to Germany and customer sites in Europe to become familiar with our systems. Occasional travel within North America may be required to support deployments, critical service events, or customer escalations.
Your Responsibilities
Customer Support & Incident Management
• Serve as the primary technical support contact for customers operating Sereact robotic systems.
• Provide timely remote support, diagnosing hardware, software, networking, and system integration issues using SSH, Docker, Python, logs, and diagnostic tools.
• Own customer incidents from initial report through resolution while providing clear communication, status updates, and executive-ready report-outs.
• Participate in an on-call support rotation for critical customer issues.
Technical Support & Continuous Improvement
• Collaborate with software, robotics, deployment, and hardware teams to resolve complex technical issues.
• Perform root cause analysis and drive improvements to product reliability, support processes, documentation, and knowledge bases.
• Develop and improve internal support tools, customer dashboards, debugging utilities, and ticketing workflows.
• Support software updates, hardware upgrades, and system maintenance activities.
Cross-Functional Collaboration
• Partner with deployment engineers to ensure smooth customer handoffs.
• Provide customer feedback that influences future product development.
• Proactively monitor deployment health and identify issues before they impact operations.
• Support field deployments and help establish best practices for the North American support organization.
Qualifications
Education and Experience
• Bachelor's degree in Computer Science, Engineering, Robotics, or related field (or equivalent practical experience).
• 5+ years supporting complex hardware/software systems in customer-facing environments.
• Experience with robotics, automation, or industrial equipment.
• Experience troubleshooting Linux-based systems using SSH, Docker, and command-line tools.
• Willingness to travel internationally for training and periodically throughout North America (approximately 10%).
Skills
• Strong Python and Linux troubleshooting skills.
• Experience with Docker, SQL, networking fundamentals, and API-based systems.
• Excellent analytical problem-solving and root cause analysis.
• Exceptional written and verbal communication with strong customer focus.
• Highly organized with an ownership mentality and ability to manage multiple priorities.
• Comfortable working independently in a fast-paced startup environment.
Nice to Have
• Experience with AI, robotics, ROS, or autonomous systems.
• Experience with Kubernetes, cloud infrastructure, or DevOps tooling.
• Experience in warehouse automation, logistics, or industrial manufacturing
Compensation & Benefits
Base salary range: USD $180,000 - $210,000(actual pay based on skills, experience, and location).
Location: Remote (United States)
Time Zone:
Eastern Time (ET): 2:00 PM – 12:00 AM
Central Time (CT): 1:00 PM – 11:00 PM
Mountain Time (MT): 12:00 PM – 10:00 PM
Pacific Time (PT): 11:00 AM – 9:00 PM
Benefits:
• Medical, dental, and vision insurance for you and your dependents
• 401(k) with 100% company match
• 20 days paid time off
• Paid sick leave
• Parental leave
• Wellness or gym stipend
• Learning and development support
• Equity/Bonus
Additional Information
• Employment may be contingent upon a background check consistent with applicable law.
• This role includes participation in an on-call support rotation, including occasional evening and weekend coverage.
• Initial onboarding requires travel to Germany and Europe. Periodic travel within North America may be required.
• We are an Equal Opportunity Employer and do not discriminate based on protected status.
Source: Sereact on Ashby · View original posting (opens in new tab)
Pay in context
This role's base floor ($180,000) is above 89% of the 661 Customer Success & Support roles nationwide listed on this site; 16 others list the same floor. Their median floor is $132,000; the middle half runs from $115,000 to $152,200.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 6, 2026.
This listingSenior Support Engineer$180K to $210K
Sales Manager US (m/f/d)$130K to $170K
Mechanical Design Engineer$125K to $145K
Electrical Engineer$115K to $150K
Chart as a table
| Role | Published base |
|---|---|
| Senior Support Engineer (this listing) | $180K - $210K |
| Sales Manager US (m/f/d) | $130K - $170K |
| Mechanical Design Engineer | $125K - $145K |
| Electrical Engineer | $115K - $150K |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-10-20
Where this pay comes from
Location as the employer wrote it: Boston, Massachusetts (remote)
Base salary range: USD $180,000 - $210,000(actual pay based on skills, experience, and location).
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.