Senior Support Engineer
Company websitelitellm.ai (LiteLLM, opens in new tab)
Base salary $120K to $170K
Employer-published annual base salary, USD. Advertised base range in San Francisco, CA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationSan Francisco, CA
- WorkplaceOn-site
- Status at last checkSource accepting applications when checked
- Last checked (2 h ago) · observed since
About this job
LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for a Senior Support Engineer to lead the team building the leading OSS AI gateway.
About the Role
We're looking for a Senior Support Engineer to own our support queue and drive our customers to success. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.
The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.
Responsibilities
Own the support queue and work through tickets to drive customers to success
Diagnose customer issues and solve for the root cause, not just the symptom
Reproduce customer issues in their specific environments
Submit pull requests for bug fixes and improvements where needed
Act as the technical voice of the customer back to engineering
What We're Looking For
Technical depth and real familiarity with the LiteLLM product surface
Obsessed with customers and making them successful with the product
Obsessed with solving root causes rather than patching over problems
Metrics-driven and hardworking, ready to move through a high volume of tickets
A strong bias toward understanding problems deeply
Why Join LiteLLM?
Fast-paced growth environment with deep technical ownership.
Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.
Source: LiteLLM on Ashby · View original posting (opens in new tab)
Pay in context
This role's base floor ($120,000) is above 18% of the 155 Customer Success & Support roles in California listed on this site; 11 others list the same floor. Their median floor is $144,100; the middle half runs from $120,000 to $171,300.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 6, 2026.
This listingSenior Support Engineer$120K to $170K
Forward Deployed Engineer$150K to $250K
Forward Deployed Engineer (New Grad)$150K to $210K
Founding Developer Relations$150K to $220K
AI Engineer$200K to $250K
Product Engineer$200K to $260K
Senior Security Engineer$220K to $260K
Chart as a table
| Role | Published base |
|---|---|
| Senior Support Engineer (this listing) | $120K - $170K |
| Forward Deployed Engineer | $150K - $250K |
| Forward Deployed Engineer (New Grad) | $150K - $210K |
| Founding Developer Relations | $150K - $220K |
| AI Engineer | $200K - $250K |
| Product Engineer | $200K - $260K |
| Senior Security Engineer | $220K - $260K |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-07-07
Where this pay comes from
Location as the employer wrote it: San Francisco
USD 120,000 – 170,000 · 1 YEAR · Salary
- Method
- Structured pay field published by the employer
- Checked
- Rule set
- us-base-v2
The employer's job board publishes this pay as a dedicated data field. We read the field directly; no interpretation was needed.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.