Software Development Manager, AWS Region Services

Do you want to help bring new technology to customers faster? We build the tools that let teams plan, launch, and expand AWS services for customers around the world.

We are looking for a Software Development Manager to lead a Seattle-based team of software engineers at the center of how we deliver products to customers. Your team owns the systems that turn a launch request into a coordinated, largely automated plan, removing the manual steps and hand-offs that slow delivery down.

In this role you will set your team's technical direction, grow the engineers who report to you, and work closely with product and program managers to turn customer needs into working software. You will care as much about how your team operates, its quality, culture, and pace, as about what it ships. If you like building systems that other builders depend on, and you want your work to shorten the time it takes to get new capabilities into customers' hands, this is a place to do it.

Key job responsibilities

• Lead, coach, and grow a team of software engineers, setting clear goals and technical direction.
• Own the design, delivery, and operation of services that automate launch and expansion workflows, and keep them reliable in production.
• Partner with product and program managers to translate customer needs into a prioritized roadmap your team can execute.
• Recruit, hire, and develop engineers, and give regular, actionable feedback that helps them grow.
• Identify and remove manual, repetitive work through automation and simpler designs, and report progress against delivery goals to your stakeholders.

A day in the life

You start the day checking the health of the services your team runs and clearing anything blocking your engineers. You spend focused time in design reviews, helping the team make sound technical trade-offs, and in one-on-ones supporting the people who report to you. You meet with product and program partners to align on what matters next and give them a clear read on timelines and risks. Throughout the day you look for coordination and manual effort you can automate away, so your team spends its time on work only they can do.

About the team

Our team builds the system that helps teams deliver AWS services and capabilities to customers across the world, as quickly and reliably as possible. We do the shared, behind-the-scenes work so individual service teams can focus on their own engineering rather than the mechanics of launching and expanding. We care about clean interfaces, automation over manual effort, and measuring ourselves by how much time we save the teams we serve. We are a collaborative group that values curiosity, thoughtful design, and helping each other grow.

A day in the life

On a typical day, you’ll work alongside our service engineers and preemptively resolve potential issues, drive automation efforts, and consult with leading technical experts within AWS. You’ll help build and operate high-performing systems that will be critical in reducing operational burden for other AWS Dedicated Cloud teams, enhancing regional reliability through scalability, innovation, and automation. You will help us reimagine and continuously improve reliability engineering.

About the team

AWS Region Reliability Engineering & Automation offers the entrepreneurial feel of a start-up within one of the world’s most advanced cloud organizations. You’ll work with a team that believes in tackling hard problems, growing expertise, and driving a more reliable and resilient future for AWS’s largest government customers.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• 3+ years of engineering team management experience
• 7+ years of working directly within engineering teams experience
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• 8+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually