Sr. Product Manager - Tech, Seller Customer Service
Company websiteamazon.com (Amazon, opens in new tab)
Base salary $151,200 to $204,600
Employer-published annual base salary, USD. Advertised base range in Detroit, MI
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationDetroit, MI
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (5 h ago) · observed since
About this job
Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences using Artificial Intelligence? Then we're looking for you!
As a Sr. Product Manager - Tech on the Seller Customer Service (CS) team, you will play a pivotal role in providing Selling Partners (SPs) with the tools and insights they need to ensure that Buyers receive satisfying resolutions to their CS inquiries as quickly and efficiently as possible. The successful candidate will be exceptional at working backwards from customer to understand their journey, is skilled at communicating with both technical and business leaders, is capable of managing difficult cross-functional projects/goals, effectively influences across teams, and leveraging data to inform decisions and strategy. Success in this role is defined by delivering experiences that increase customer productivity, delivering concrete business outcomes that accelerate the Amazon flywheel.
Key job responsibilities
- Define business goals, develop a roadmap of projects to achieve your goals, identify risks, and develop mitigation strategies.
- Deliver Three-Year Plans, PRFAQ for new large initiatives, and Business Requirements Documents (BRD) for project requirements.
- Prioritize and manage the product backlog, balancing short- and long-term goals.
- Oversee product development, from research and requirements through to launch.
- Leverage AI/ML technologies to improve knowledge discoverability, accuracy, and personalization.
- Ensure seamless integration with Amazon's CS ecosystem.
- Influence senior leaders, peers, stakeholders and effectively communicate updates, vision, and progress.
- Mentor other product managers and collaborate with engineering, AI/ML, UX, and cross-functional stakeholders.
- Utilize data analytics to define success metrics and drive decisions.
- Gather insights from CS interactions and post interaction survey’s to enhance the overall product and delight customers
About the team
The Seller Customer Service team's mission within the Selling Partner Services (SPS) organization is to provide Selling Partners (SPs) with the tools and insights they need to operate and grow their businesses, while ensuring that Buyers receive swift and satisfying resolutions to their customer service inquiries. These tools and insights help SPs thrive, empowering them to proactively address customer issues, reduce costs, and scale their businesses.
Basic Qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred Qualifications
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- 5+ years of product or program management, product marketing, business development or technology experience
- 5+ years of end to end product delivery experience
- Experience in knowledge management, content management, or AI-driven search solutions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MI, Detroit - 151,200.00 - 204,600.00 USD annually
Source: Amazon · View original posting (opens in new tab)
Pay in context
This role's base floor ($151,200) is above 70% of the 1,035 Customer Success & Support roles nationwide listed on this site; 4 others list the same floor. Their median floor is $136,000; the middle half runs from $115,825 to $155,000.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingSr. Product Manager - Tech, Seller Customer Service$151,200 to $204,600
Principal Org Effectiveness Specialist, AWS Senior Talent & Transformation$149,800 to $202,600
Engagement leader, AWS NA, Amazon eXperiences and Upskilling$149,800 to $202,600
Principal PM, Strategy & Operations, Talent Acquisition-Tech$149,800 to $202,600
Manager, Mechanical Systems Engineering, DCE - Mechanical Products & Services$150,200 to $203,300
Manager, Design Change Management, Design Engineering$150,200 to $203,300
Electrical Engineering Manager, Data Center Design Engineering$150,200 to $203,300
Chart as a table
| Role | Published base |
|---|---|
| Sr. Product Manager - Tech, Seller Customer Service (this listing) | $151,200 - $204,600 |
| Principal Org Effectiveness Specialist, AWS Senior Talent & Transformation | $149,800 - $202,600 |
| Engagement leader, AWS NA, Amazon eXperiences and Upskilling | $149,800 - $202,600 |
| Principal PM, Strategy & Operations, Talent Acquisition-Tech | $149,800 - $202,600 |
| Manager, Mechanical Systems Engineering, DCE - Mechanical Products & Services | $150,200 - $203,300 |
| Manager, Design Change Management, Design Engineering | $150,200 - $203,300 |
| Electrical Engineering Manager, Data Center Design Engineering | $150,200 - $203,300 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-09-16
Where this pay comes from
Location as the employer wrote it: US, MI, Detroit
USA, MI, Detroit - 151,200.00 - 204,600.00 USD annually
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.