Supplier Enablement Relationship Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The U.S. Bank Virtual Pay Team is seeking a dedicated and detail-oriented individual to join its ranks. This role is designed for someone looking to make a significant impact within the financial services sector, specifically in the arena of merchant services and business-to-business (B2B) payment solutions. As an integral member of the team, you will play a vital role in driving the adoption of virtual credit cards by suppliers, enhancing payment processes, and ensuring a seamless experience for our clients. This position is well-suited for professionals who possess a blend of customer service acumen, sales skills, and technical expertise, and who are eager to represent U.S. Bank’s standards of excellence.

Delivers and successfully implements corporate marketing and sales support related programs into U.S. Bancorp sites within a specific business line or defined geographical area. Promotes corporate marketing programs in order to achieve full participation and success within all designated locations. Programs include marketing promotions, customer communications, merchandising, sales promotions and other standard marketing and sales related programs. Develops market level programs which enhance corporate programs to meet unique market needs, yet adhere to corporate strategies and standards. Coordinates processes between centralized sales support, marketing and product groups to implement market level plans.

Key Responsibilities

• Outbound Supplier Engagement: May, initiate and conduct outbound calls to large suppliers on behalf of our clients, with the aim of encouraging them to accept virtual credit cards as a preferred form of payment. Articulate the advantages of virtual credit card solutions in a clear, compelling manner, addressing any questions or concerns that may arise.
• Education and Advocacy: Serve as a knowledgeable resource to suppliers, explaining the operational and strategic benefits of virtual card payments. Highlight increased efficiency, security, and the streamlined nature of virtual transactions in the B2B space.
• Service Excellence: Maintain high levels of client and supplier satisfaction by responding promptly and accurately to inquiries, troubleshooting issues, and providing thorough follow-up. Track the outcomes of outreach efforts and produce regular reports on results and trends.
• Multi-Channel Communication: Perform customer contact through both telephone and email, tailoring your approach to meet the preferences and needs of each supplier or client. Demonstrate exemplary listening skills, courtesy, empathy, and accuracy in every interaction.
• Cross-Functional Collaboration: Coordinate with various internal teams to ensure service consistency and the achievement of organizational objectives. Collaborate on projects as needed, contributing insights and feedback to optimize processes and enhance products.
• Reporting and Analysis: Provide detailed reporting on outreach results, client feedback, and supplier responses. Analyze data to identify patterns, challenges, and opportunities for improvement.
• Project Support: Take on additional projects assigned, demonstrating flexibility and a proactive approach to problem-solving and improving supplier acceptance of card products.

Basic Qualifications

• Education: Bachelor’s degree or equivalent work experience.
• Experience: Five or more years of sales experience within the financial services or merchant services industry.
• Experience: Three or more years of supplier enablement/relationship management experience within the financial services or merchant services industry.

Preferred Skills and Experience

• Communication: Strong verbal, written, and interpersonal communication skills. Ability to articulate complex ideas simply and persuasively to a wide audience.
• Customer Relations: Proven customer service and relationship management skills, including the tact and knowledge necessary to assist suppliers and buyers to facilitate frictionless payments.
• Telephone Etiquette: Excellent telephone skills, including active listening, demonstrating courtesy, empathy, and accuracy in all communications.
• Operational Knowledge: Thorough understanding of relevant operational processes, procedures, and company products/services. Need to understand the Account Receivables processes while providing virtual card solutions that solve pain points.
• Sales Skills: Demonstrated sales abilities, with experience in persuading and converting prospects.
• Merchant Processing: Basic understanding of merchant processing and payment systems.
• Technical Proficiency: Proficient in navigating relevant computer systems, including Microsoft Office Suite. Ability to adapt quickly to new technologies and platforms.
• Analytical Skills: Strong analytical and problem-solving abilities, with a track record of managing multiple tasks, projects, and deadlines simultaneously.
• Client-Facing Experience: Experience in managing client expectations and delivering positive client experiences in a professional environment.
• Presentation Skills: Soft presentation skills are preferred, enabling you to articulate strategies, successes, and process flows to clients with clarity and confidence.
• Considerable knowledge of assigned geographical area, competitive market, banking operations and U.S. Bancorp’s products and services
• In-depth knowledge of the bank’s sales and marketing program
• Strong analytical, decision-making, and creative skills
• Good organizational and project management skills
• Ability to influence and persuade others
• Effective presentation, verbal and written communication skills
• 20% travel will be required

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.