Customer Service Program Team Lead
Company websitedynamis.com (Dynamis, Inc., opens in new tab)
Base salary $110K to $120K
Employer-published annual base salary, USD. Advertised base range in Washington, DC
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationWashington, DC
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (3 h ago) · observed since
About this job
Dynamis, Inc. is seeking a Customer Service Program Team Lead to serve as the on-site, day-to-day operations lead on the ICE Office of Financial Management (OFM) Customer Service Operations (CS-OPS) contract. The Team Lead is a Key Personnel position that runs the monthly Customer Billing Model (CBM) cycle, assigns and reviews all teamwork, and serves as the on-site point of contact for the Government Program Manager and Government Technical Monitors, reporting to the Dynamis Program Manager.
Responsibilities:
- Lead the monthly CBM billing cycle in CMM/FileOnQ for the DHS “Cube” components and ICE, including CPVI reporting, SLA metrics, and IRWA/IAA forms
- Lead the Beginning of Year (BOY) FASS reassessment and Fiscal Year End (FYE) support, including execution of the FYE surge and continuity plan
- Assign, track, and review all team work, including the financial-analytic workstreams before deliverables reach the government
- Develop and maintain project plans and schedules that feed the Master Integrated Program Plan and Schedule (MIPPS), updated at least weekly
- Prepare the Weekly Report and provide inputs to the Monthly Progress Summary Report and Bi-Annual Program Review for the Program Manager
- Triage and coordinate responses to ad-hoc taskings (approximately 10 per year), ensuring assumptions, methodologies, and data sources are documented
- Sponsor process improvement, CMM configuration changes, and change management activities with the Business Process and Change Management Analyst
- Serve as a working lead and backup on the monthly CBM cycle and taskings; respond to government requests within one hour during core hours
Requirements:
- 8–10 years of professional experience, including at least 3 years overseeing project or contract operations involving multiple projects, tasks, or personnel
- At least 3 years (5+ preferred) of federal government accounting or federal financial management experience
- Bachelor's degree in accounting, finance, business administration, information management, IT, or computer sciences
- PMP, FAC-P/PM Level I, or equivalent project management certification
- Demonstrated experience leading federal projects similar in size and scope, with strong written and verbal communication to senior government leadership
- Proficiency in Microsoft Outlook, Project, PowerPoint, Word, and Excel; U.S. citizenship and ability to obtain an ICE suitability (public trust) determination
Preferred:
- Direct experience supporting ICE's Office of Financial Management (OFM) or another DHS CFO-aligned organization
- Hands-on experience with cost allocation, activity-based costing, or reimbursable (IRWA/IAA) billing in a shared-services environment
- Experience with FileOnQ/CMM or similar cost management/billing platforms a plus
- Familiarity with the DHS Financial Systems Modernization “Cube” environment and DHS financial systems (e.g., Momentum)
- Master's degree in accounting, finance, public administration, or data analytics
- Experience with SharePoint, Power BI, or Tableau for reporting and dashboards
Salary range: $110,000-120,000
The salary range for this position represents the anticipated hiring range. Actual compensation will be determined based on factors such as relevant experience, skills, education, certifications, and potential contract funding.
Source: Dynamis, Inc. on Greenhouse · View original posting (opens in new tab)
Pay in context
This role's base floor ($110,000) is above 17% of the 662 Customer Success & Support roles nationwide listed on this site; 26 others list the same floor. Their median floor is $132,000; the middle half runs from $115,000 to $151,200.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 7, 2026.
This listingCustomer Service Program Team Lead$110K to $120K
Business Process & Change Management Analyst$105K to $120K
SME Exercise Planner$125K to $145K
Program Manager$145K to $155K
Chart as a table
| Role | Published base |
|---|---|
| Customer Service Program Team Lead (this listing) | $110K - $120K |
| Business Process & Change Management Analyst | $105K - $120K |
| SME Exercise Planner | $125K - $145K |
| Program Manager | $145K - $155K |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Stopped meeting the published-salary criteria
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-09-30
Where this pay comes from
Location as the employer wrote it: Washington, D.C.
Salary range: $110,000-120,000
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.