Digital Employee Experience (DEX) Engineer

Job Title: Digital Employee Experience (DEX) EngineerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *

The Opportunity:
CACI is seeking an experienced End User Monitoring Operations Center (EUMOC) Specialist specializing in Riverbed Aternity to support the Department of the Air Force's Enterprise Information Technology as a Service (EITaaS) program.

On this mission-critical program, our team delivers an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services across 187+ Air Force bases worldwide. By delivering proactive digital experience monitoring, enterprise service desk integration, and unified endpoint management, we enable the United States Air Force (USAF) to transition its primary focus from routine network operations to operational mission execution.

Operating directly from the watch floor of the EITaaS End User Monitoring Operations Center (EUMOC), the specialist serves as the front-line early-warning diagnostic authority for the enterprise digital experience. You will proactively monitor, analyze, and optimize end-user performance metrics across thousands of endpoints and core mission applications.


Responsibilities:
• Continuously monitor enterprise endpoint health, application performance, and user experience metrics utilizing Riverbed Aternity.
• Detect, investigate, and triage performance anomalies or outages affecting end-users before they escalate into critical incidents.
• Design and maintain customized Aternity dashboards and report to provide leadership with actional insights on device health and software performance.
• Perform deep-dive analysis on device crashes, boot delays, and application hangs to identify root causes and recommend remediation steps.
• Work closely with Enablement Service Teams and Desktop Support owners to resolve complex, cross-domain performance issues.
• Assist in the administration, configuration, and agent deployment of Riverbed Aternity platform across the enterprise environment.
• Support other EUMOC roles and responsibilities as needed.

Qualifications:

Required: 
• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• Ability to obtain Secret clearance.
• Must have documented 3+ years of experience in deploying, configuring, and maintaining real-time Digital Employee Experience (DEX) monitoring solutions with:
• Ability to deploy agents in a Windows environment (including Virtual Desktop Infrastructure).
• Ability to create intuitive and visually appealing digital interfaces & dashboards highlighting performance, abnormalities, etc.
• Ability to capture and analyze employee engagement data and identify areas for constant improvement.
• Ability to establish, digest, and assess employee satisfaction surveys.  
• Familiarity with workplace software, collaboration tools, and digital platforms.
• Fundamental knowledge of Software as a Service (SaaS) concept.
• Experience working in a NOC/SOC or similar mission-critical/emergency response environment.
• Excellent problem-solving and troubleshooting skills.
• Excellent verbal and written communication, with experience creating Standard Operating Procedures (SOPs).
• Proficiency using E-ITSM platforms, ServiceNow preferred.

Desired:
• Network+
• ITIL Foundations
• CCENT
• Security+

 

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$103,800 - $218,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.