Director, Franchise Operations - South (SSD & AH)

Job Description Summary:

Position Title: Director, Franchise Operations  Swire SOUTH 

Department: Franchise Leadership, Mountain Arctic Pacific USA (aka Swire & Mainstream)  

Reports To: Senior Director, Franchise Operations - Swire 

Location: Phoenix, Arizona

POSITION OVERVIEW:  

The Director of Franchise Operations is a pivotal role responsible for the strategic oversight and leadership within an assigned geographical and bottler territory(ies). This leader will serve as the 360-degree 'face of KO’ to the bottler head in the assigned geography, ensuring alignment and delivery of the Annual Business Plan (ABP), while driving performance across topline, share, volume, and other key objectives. This role necessitates proactive an effective focus on driving execution with bottling partners, performance forecasting with as-needed planning adjustments, execution of controllables, and stewardship to accelerate and ensure key support functions' needs are met. Responsibilities are for the total KO portfolio. 

This is an exceptional opportunity for a dynamic leader to further Coca-Cola's growth and reputation in the assigned geography, embodying the company’s values and commitment to excellence. 

What You’ll Do for Us 

 

1. Strategic Leadership: 

   - Act as the primary point of contact and 'face of KO' to the bottler head in the assigned geography. 

   - Develop and implement strategic plans in alignment with corporate goals to ensure the annual business plan (ABP) is delivered effectively. 

   - Drive and support bottler strategies for topline, share, volume, and other key objectives. 

2. Performance Management: 

   - Establish and forecast performance metrics, adjusting plans as necessary to meet objectives. 

   - Analyze market trends, consumer insights, and competitor activities to inform strategies and optimize performance. 

3. Operational Execution:   

   - Ensure execution controllables are in place to drive efficiently toward established goals. 

   - Identify gaps in performance and implement corrective actions with urgency as needed. 

4. Stewardship and Support Function Leadership: 

   - Ensure the acceleration of key support functions, facilitating collaboration and engagement among cross-functional teams. 

   - Provide leadership in ensuring that all support functions have the necessary resources and guidance to meet their objectives. 

5. Relationship Building:   

   - Cultivate strong relationships with bottlers, stakeholders, and partners to drive alignment and cooperation. 

   - Represent Coca-Cola values in all interactions, promoting transparency, integrity, and ethical leadership. 

6. Innovation and Continuous Improvement:   

   - Encourage and pioneer innovative approaches to franchise leadership and operations. 

   - Promote a culture of continuous learning and improvement within the territory. 

7. Other projects tied to strategic priorities as may be identified according to business need. 

 

Requirements & Qualifications 

- Bachelor’s degree in business administration, Marketing, or related field; MBA preferred. 

- Minimum of 10 years of experience in franchise operations or a similar leadership role within the CPG industry. 

- Proven track record of delivering strategic objectives related to topline, share, and volume. 

- Strong analytical, forecasting, and strategic planning skills. 

- Excellent interpersonal, communication, and leadership skills. 

- Ability to work effectively in a fast-paced environment and adapt to changing circumstances. 

Values & Behaviors Expected: 

- Leadership & Integrity: Demonstrate ethical leadership and integrity in all business dealings. 

- Collaboration: Foster teamwork and collaboration across functions and territories. 

- Diversity & Inclusion: Champion a culture of respect for diversity and inclusion. 

- Innovation: Encourage innovation and forward-thinking solutions. 

- Accountability: Take ownership and accountability for results and actions. 

What We’ll Do for You 

• Enable you to lead complex system initiatives that reshape how Coca‑Cola competes in market and builds future growth capabilities across our bottling partners. 

• Provide scope to apply transformation leadership that bridges strategic thinking and market execution within a collaborative, growth-oriented environment. 

• Offer opportunities to build and enhance system capabilities that make our franchise network more agile, data-enabled, and efficient. 

• Support your development as a transformation leader through exposure to regional and enterprise-level challenges that strengthen long-term business readiness. 

All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Skills:

Annual Business Planning, Business Plan Implementation, Capacity Planning, Channels Strategy, Contract Management, Customer Relationship Management (CRM), Distribution Operations Management, Financial Performance Management, Negotiation, Strategic Leadership, Teamwork

Pay Range:

United States: 145,000 - 169,000 USD


Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

30

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

26% - 50%

Relocation Provided:

Yes

Job Posting End Date:

November 5, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.