Global Operations Director – Services
Company websitebloomenergy.com (Bloom Energy, opens in new tab)
Base salary $209,100 to $300,900
Employer-published annual base salary, USD. Advertised base range in San Jose, CA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationSan Jose, CA
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (1 h ago) · observed since
About this job
The Global Operations Director – Services is responsible for driving consistent, efficient, and contract-compliant service execution across the global installed base. This role serves as the single point of accountability for global service operational performance, working through regional and functional teams. This entails focuses on standardization of service processes, KPI-driven performance management, operational cost control, parts fulfillment and inventory effectiveness, and disciplined contract execution.
Key Responsibilities:
Strategy Development & Global Operating Model
- Define and own the global services operations strategy, aligned with the business objectives, installed base growth, and long-term services roadmap.
- Translate business and services strategy into a scalable global operating model spanning Field Services, Parts, Logistics, and service execution partners.
- Develop multi-year (3–5 year) strategic initiatives covering:
- Service delivery model evolution
- Regional footprint and capacity strategy
- Cost structure and productivity transformation
- Digital enablement and automation
- Lead annual operating plan development, including strategic priorities, key initiatives, resourcing, and investment plans.
- Establish strategy-to-execution governance, ensuring priorities are translated into measurable KPIs and actionable execution plans.
Standardization of Service Processes & KPI Management
- Define, implement, and maintain standard global service processes across Field Services, Logistics, Parts Services.
- Own and manage the global services KPI framework covering safety, quality, delivery, reliability, productivity, cost, and customer satisfaction.
- Lead operational performance reviews and ensure corrective actions.
- Partner with BI and Reporting teams to guide development of core operational systems aligned with service roadmap
Operational Cost & Performance Management
- Own service execution cost performance
- Partner with Finance on budgeting, forecasting, and margin improvement initiatives.
- Drive productivity and efficiency improvements
- Identify operational risks impacting performance, cost, or customer commitments and lead mitigation actions
Parts Fulfillment, Inventory & Forecasting
- Govern spare parts execution model in partnership with supply chain
- Drive demand forecasting aligned with installed base and schedules.
- Optimize inventory levels and improve parts availability while reducing obsolescence.
- Lead cross-functional initiatives to improve parts availability, lead times, and service readiness
Contract Management
- Ensure operational compliance with service LTSA agreements.
- Translate contract terms into execution plans and KPIs.
- Partner with customer success, fulfillment and Legal to manage LD risk and resolve escalations
Leadership & Cross‑Functional Collaboration
- Lead strategic initiatives to drive improvements within Services
- Act as a key operational interface across Supply Chain, Engineering, Commercial, Finance
- Provide clear visibility to senior leadership on service performance, risks, and improvement action
Qualifications:
- Bachelor’s degree in Engineering, Operations, or Business
- Experience operating in a global, contract-based service model
- Strong background in KPI design, operational analytics, and performance management systems
- Experience scaling operations in a high-growth or asset-intensive environment
- 10-15+ years of experience in service delivery or operational leadership roles, with demonstrated expertise in regional or global operations
- Demonstrated experience leading managers and influencing global, matrixed teams across regions and functions
Preferred
- Experience with fuel cells, CHP, microgrids, or distributed energy systems.
- Exposure to solid-oxide or high-temperature electrochemical systems.
Salary Ranges:
$209,100.00 - $300,900.00Source: Bloom Energy on Workday · View original posting (opens in new tab)
Pay in context
This role's base floor ($209,100) is above 89% of the 937 Business Operations roles in California listed on this site. Their median floor is $145,000; the middle half runs from $124,000 to $178,420.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingGlobal Operations Director – Services$209,100 to $300,900
Senior Director, Sales$200,100 to $287,900
Senior Project Leader, Customer Installations Group - West Coast$178,800 to $257,200
Sr. Operations Manager (Vineland, Cumberland County, NJ)$178,800 to $257,200
Principal Controls Engineer$176,300 to $253,700
Senior Director - Commissioning$246K to $354K
Senior Manager, Environmental Compliance$168,100 to $241,900
Chart as a table
| Role | Published base |
|---|---|
| Global Operations Director – Services (this listing) | $209,100 - $300,900 |
| Senior Director, Sales | $200,100 - $287,900 |
| Senior Project Leader, Customer Installations Group - West Coast | $178,800 - $257,200 |
| Sr. Operations Manager (Vineland, Cumberland County, NJ) | $178,800 - $257,200 |
| Principal Controls Engineer | $176,300 - $253,700 |
| Senior Director - Commissioning | $246K - $354K |
| Senior Manager, Environmental Compliance | $168,100 - $241,900 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-05-04
Where this pay comes from
Location as the employer wrote it: San Jose, California
$209,100.00 - $300,900.00
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.