Six Figure Work

Legal Response Specialist

Perplexity

Company websiteperplexity.ai (Perplexity, opens in new tab)

Base salary $100K  to $115K

Employer-published annual base salary, USD. Advertised base range in San Francisco, CA +2 more

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  • LocationSan Francisco, CA +2 more
  • WorkplaceHybrid
  • Status at last checkSource accepting applications when checked
  • Last checked (1 h ago) · observed since
All places named
  • San Francisco, CA
  • Washington, DC
  • New York City, NY

About this job

We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.

You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed.

Responsibilities

  • Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.

  • Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.

  • Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.

  • Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.

  • Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.

  • Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.

  • Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.

  • Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.

  • Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.

Requirements

  • 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.

  • Experience handling legal, privacy, or law enforcement requests.

  • Working knowledge of GDPR, CCPA, and data subject requests.

  • Judgment about when to involve Legal or GRC, and care with confidential and privileged information.

  • Clear writing, including in sensitive customer conversations.

  • Ability to manage competing deadlines and follow through without reminders.

  • Experience improving support processes with technical teams, including automation and AI safeguards.

Nice to have

  • Experience with Intercom, Decagon, Linear, or Kodex.

  • Paralegal, privacy, or compliance experience or certification.

  • Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.

  • Familiarity with AI products or data tools for case reviews.

Source: Perplexity on Ashby · View original posting (opens in new tab)

Pay in context

This role's base floor ($100,000) is above 0% of the 255 Customer Success & Support roles in California listed on this site; 10 others list the same floor. Their median floor is $145,000; the middle half runs from $120,000 to $171,200.

Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.

This range next to 6 other live Perplexity roles with the nearest advertised base floor
Chart as a table
This range next to 6 other live Perplexity roles with the nearest advertised base floor
RolePublished base
Legal Response Specialist (this listing)$100K - $115K
Recruiting Coordinator$100K - $125K
Social Media Manager$110K - $170K
Global Mobility Lead$125K - $225K
Virtual Events Manager$125K - $140K
Field Marketing Manager$130K - $165K
IP Paralegal$130K - $210K

Same $100K to $400K scale as every card. All Perplexity roles · How to read the bar

Observed changes

  1. First observed on the employer's board
  2. Began meeting the published-salary criteria
  3. fields changed
Observed since
Employer-stated posting date
2026-10-23
Where this pay comes from

Location as the employer wrote it: San Francisco • Washington D.C. • New York City

USD 100,000 – 115,000 · 1 YEAR · Salary

Method
Structured pay field published by the employer
Checked
Rule set
us-base-v2

The employer's job board publishes this pay as a dedicated data field. We read the field directly; no interpretation was needed.

What we verified

  • The pay figures come from the employer's own listing, quoted exactly above.
  • The pay is an annual base salary in US dollars with a minimum of at least $100,000.
  • The role was publicly listed on the employer's job board when last checked.

We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.

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