Principal Product Manager, Amazon Customer Service
Company websiteamazon.com (Amazon, opens in new tab)
Base salary $161,900 to $219,000
Employer-published annual base salary, USD. Advertised base range in Seattle, WA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationSeattle, WA
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (30 min ago) · observed since
About this job
This role will lead Amazon Customer Service through a revamp of its physical, brick and mortar network, using established and novel design principles to optimize the customer and associate experience and outcomes through our building design. We're thinking about buildings in new ways and how we can design our buildings to facilitate the optimal flow of work (and vice versa) to lead to more positive outcomes for our customers and increase associate engagement and development.
You will work across our Service Delivery, Tech, Product and Capacity Planning teams to formulate Amazon's strategic direction for the customer and associate experience, and then implement those changes within our existing footprint. This role will require someone highly familiar with managing global complexity, product and user experience design, and earning the trust of their global stakeholders.
Key job responsibilities
- Communication and collaboration are key. You will partner across tech, product, UX, policy, capacity planning, Finance, HR, etc.. to formulate and implement Amazon's CS strategic direction in its physical network
- Working back from the customer, design our working spaces and buildings to facilitate customer issue resolution and associate. engagement
- Partner with Global Real Estate teams to potentially procure new buildings and/or floors, design workspaces, and implement global building standards
- Become intimately familiar with the associate and customer experience to earn stakeholder trust and help manage change as we formulate new ways of working
- Draft communications and communication plans to faciliate said change
- Draft and present strategic proposals to stakeholders and leaders for discussion and approval
- Be comfortable rolling up your sleeves and getting stuff done to move your vision forward.
About the team
Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time.
Basic Qualifications
- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- 5+ years of change management experience
Preferred Qualifications
- Experience owning technology products
- Experience producing executive-level written materials and presenting to executive audiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 161,900.00 - 219,000.00 USD annually
Source: Amazon · View original posting (opens in new tab)
Pay in context
This role's base floor ($161,900) is above 76% of the 72 Customer Success & Support roles in Washington listed on this site. Their median floor is $143,700; the middle half runs from $130,000 to $159,713.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingPrincipal Product Manager, Amazon Customer Service$161,900 to $219,000
Network Dev Engineer III - AMZ9765570$159,890 to $184,000
Data Engineer II - AMZ27757.1$160,113 to $196,600
Manager III, Plan/Dev - AMZ23026.12$160,118 to $193,200
Sr Mgr, Vendor Management, Global Outsourcing$160,300 to $216,800
Data Engineer III - AMZ10455847$160,472 to $188,200
Tech Ops Engineer II - AMZ9971307$160,493 to $210,800
Chart as a table
| Role | Published base |
|---|---|
| Principal Product Manager, Amazon Customer Service (this listing) | $161,900 - $219,000 |
| Network Dev Engineer III - AMZ9765570 | $159,890 - $184,000 |
| Data Engineer II - AMZ27757.1 | $160,113 - $196,600 |
| Manager III, Plan/Dev - AMZ23026.12 | $160,118 - $193,200 |
| Sr Mgr, Vendor Management, Global Outsourcing | $160,300 - $216,800 |
| Data Engineer III - AMZ10455847 | $160,472 - $188,200 |
| Tech Ops Engineer II - AMZ9971307 | $160,493 - $210,800 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-10-31
Where this pay comes from
Location as the employer wrote it: US, WA, Seattle
USA, WA, Seattle - 161,900.00 - 219,000.00 USD annually
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.