Product Manager, North America Surface Transportation Customer Experience (NAST CX)
Company websiteamazon.com (Amazon, opens in new tab)
Base salary $116,300 to $160,000
Employer-published annual base salary, USD. Advertised base range in Atlanta, GA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationAtlanta, GA
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (1 h ago) · observed since
About this job
Amazon's North America Surface Transportation Customer Experience team is seeking a Product Manager to drive the strategy, development, and optimization of products and programs that enhance the end-to-end customer experience across our surface transportation network. In this role, you will own the product vision and roadmap for initiatives that directly impact how customers perceive and interact with Amazon's delivery experience as it relates to our Middle Mile operations.
You will work backwards from customer needs to identify pain points, define opportunities, and deliver scalable solutions that improve on-time delivery, reliability, transparency, and overall satisfaction. This role requires close collaboration with cross-functional teams including engineering, operations, program, science, analytics, and business intelligence to translate complex transportation challenges into intuitive, customer-centric product experiences.
Key job responsibilities
- Product Strategy & Roadmap: Define and own the long-term product vision and roadmap for customer experience initiatives within North America Surface Transportation, aligning with broader organizational goals
- Customer Obsession: Leverage customer insights, data analysis, and voice-of-the-customer mechanisms to identify experience gaps and prioritize high-impact improvements
- Cross-Functional Leadership: Partner with engineering, operations, science, design, and program management teams to deliver products from concept through launch and iteration
- Stakeholder Management: Influence senior leadership through clear written narratives, rapid prototyping, and data-driven recommendations
- Metrics & Measurement: Define, track, and report on key performance indicators (KPIs) that measure customer experience outcomes and product success
- Operational Excellence: Balance customer experience improvements with cost efficiency and operational feasibility across the transportation network
- Innovation: Identify and evaluate emerging technologies, industry trends, and novel approaches to continuously raise the bar on customer experience
Basic Qualifications
- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
Preferred Qualifications
- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, GA, Atlanta - 116,300.00 - 160,000.00 USD annually
Source: Amazon · View original posting (opens in new tab)
Pay in context
This role's base floor ($116,300) is above 25% of the 1,035 Customer Success & Support roles nationwide listed on this site. Their median floor is $136,000; the middle half runs from $115,825 to $155,000.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingProduct Manager, North America Surface Transportation Customer Experience (NAST CX)$116,300 to $160,000
Support Engr III AMZ23032.3$114,899 to $130,700
Supply Chain Mgr II - AMZ27595.1$114,608 to $128,600
Sr. Supply Chain Manager, Capacity Planning$115,400 to $160,000
Sr. Forecasting Manager, Amazon Customer Service$115,400 to $160,000
Sr. Supply Chain Manager, AMZL Topology Planning$115,400 to $160,000
Sr. Supply Chain Manager, Emerging Countries Last Mile Topology Planning$115,400 to $160,000
Chart as a table
| Role | Published base |
|---|---|
| Product Manager, North America Surface Transportation Customer Experience (NAST CX) (this listing) | $116,300 - $160,000 |
| Support Engr III AMZ23032.3 | $114,899 - $130,700 |
| Supply Chain Mgr II - AMZ27595.1 | $114,608 - $128,600 |
| Sr. Supply Chain Manager, Capacity Planning | $115,400 - $160,000 |
| Sr. Forecasting Manager, Amazon Customer Service | $115,400 - $160,000 |
| Sr. Supply Chain Manager, AMZL Topology Planning | $115,400 - $160,000 |
| Sr. Supply Chain Manager, Emerging Countries Last Mile Topology Planning | $115,400 - $160,000 |
Observed changes
- Began meeting the published-salary criteria
- First observed on the employer's board
- Observed since
- Employer-stated posting date
- 2026-09-03
Where this pay comes from
Location as the employer wrote it: US, GA, Atlanta
USA, GA, Atlanta - 116,300.00 - 160,000.00 USD annually
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.