Senior Solutions Architect, AWS Plus Team

What if your customer was Amazon itself? AWS Plus is a specialized account team within AWS that supports Amazon's own business units as strategic cloud customers. As a Senior Solutions Architect on this team, you'll be the primary technical advisor to one or more of Amazon's businesses, working directly with their engineering teams and technology leaders to design, operate, and optimize AWS workloads at a scale few external customers ever reach.

Amazon's businesses run some of the largest and most demanding workloads on AWS, and they expect their Solutions Architect to operate as a true peer to their engineers. You'll go deep on your customer's domain, make prescriptive architecture recommendations, and help them adopt new AWS capabilities, including generative and agentic AI, ahead of the broader market.

Key job responsibilities

• Own the technical relationship with your assigned Amazon business units, serving as trusted advisor to engineering teams and VP- and Director-level technology leaders, and translating their business goals into AWS architecture and adoption strategy.
• Make prescriptive recommendations on security, cost, performance, reliability, and operational efficiency for large-scale, business-critical workloads.
• Architect and advise on solutions across a broad range of AWS services, including compute, storage, data and analytics, integration, and AI/ML, matched to the customer's domain.
• Guide adoption of generative and agentic AI capabilities, using services such as Amazon Bedrock.
• Work backwards from customer business needs to translate requirements into well-architected designs and into the feature requests that influence AWS service roadmaps.
• Collaborate with AWS account management, Customer Solutions Managers, AWS Support, service teams, and the broader Solutions Architecture community to deliver complete technical coverage and speed up resolution of complex challenges.

A day in the life

You'll work directly with the engineering and technology teams behind Amazon's own customer service operations, who run one of the largest contact center workloads on AWS. That might mean an architecture review on omnichannel routing one morning, a design session on an agentic AI workflow in the afternoon, and a working session with the Amazon Connect service team on a feature request in between. You'll meet regularly with VP- and Director-level technology stakeholders, surface customer feedback to AWS product teams, and help shape how Amazon's internal businesses adopt new AWS capabilities.

About the team

AWS Plus is a dedicated account team that supports Amazon's own business units as strategic AWS customers. Our customers span Amazon's consumer, media, devices, operations, and corporate businesses, and together they represent some of the largest AWS deployments in the world. We work alongside aligned Customer Solutions Managers, AWS Support, and AWS service teams to make Amazon a strong reference for running on AWS at scale. We value work-life balance, offer flexibility in working hours, and believe the right balance between your personal and professional life is key to long-term fulfilment. Amazon offers a competitive package including shares, sign-on bonus, and benefits.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 3+ years of design, implementation, or consulting in applications and infrastructures experience
• 10+ years of IT development or implementation/consulting in the software or Internet industries experience
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients

Preferred Qualifications

• 5+ years of infrastructure architecture, database architecture and networking experience
• Experience working with end user or developer communities
• 2+ years of work in the customer service/contact center industry experience, or experience with AWS services or other cloud offerings
• Experience developing, deploying and managing AI products at scale

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually