Senior UX Designer , Amazon Customer Service
Company websiteamazon.com (Amazon, opens in new tab)
Base salary $137,800 to $186,400
Employer-published annual base salary, USD. Advertised base range in Austin, TX +1 more
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationAustin, TX +1 more
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (3 h ago) · observed since
All places named
- Austin, TX
- Seattle, WA
About this job
Amazon's mission is to be earth's most customer-centric company. One of the ways we do this is by empowering our associates with tools to best support our customers in times of need. The Amazon Customer Service User Experience Studio is seeking a Senior UX Designer to improve the Associate and Driver experience. Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer to deliver results that delight our associates and resolve customer issues.
You'll do great in this role if you are:
- Able to carefully balance associate needs, business goals, and technical constraints
- Passionate about creating elegant, simple to understand designs
- Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem
- Have advanced knowledge of emerging AI/ML applications in user experience
Key job responsibilities
- Lead end-to-end design for from concept to launch
- Partner with product, engineering, and research teams to deliver impactful solutions
- Lead design reviews and workshops to align stakeholders and drive decisions
- Create user interfaces that reveal meaningful patterns to users
- Develop and validate solutions through user research and iterative testing
- Build compelling narratives that connect customer insights to business opportunities
- Use systems-level design thinking to drive design solutions that scale.
- Experiment with innovative tools and UX best practices to drive and define new ways of working
- Pave the way for integrating AI best practices into the UX process
- Mentor more junior designers
A day in the life
You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners.
You will present and defend design decisions to senior leadership, ensuring prioritized outcomes while influencing product roadmaps and organizational goals through design excellence and customer insights.
About the team
You want to be part of something great. You love being part of a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects. You geek out over customer experience, tech and commerce and believe that no experience is perfect unless it delights customers in unexpected ways. You are a maker who believes the only way to sell your strategic vision is to craft exquisite design artifacts.
Internal job description
Basic Qualifications
- 7+ years of design experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Experience in delivering design solutions for projects of large scope and complexity
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
Preferred Qualifications
- Experience defining and maintaining design patterns and UX standards
- Experience applying scrum to visual or UX design processes
- Experience with hands-on visual design
- Experience working with stakeholders to plan and execute programs that are strategic in nature
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 137,800.00 - 186,400.00 USD annually
USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually
Source: Amazon · View original posting (opens in new tab)
Pay in context
This role's base floor ($137,800) is above 57% of the 47 Customer Success & Support roles in Texas listed on this site. Their median floor is $130,000; the middle half runs from $108,000 to $145,720.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingSenior UX Designer , Amazon Customer Service$137,800 to $186,400
Technical Program Manager, Amazon Advertising$139,900 to $189,200
Technical Program Manager, Amazon Advertising$139,900 to $189,200
Data Engineer II - AMZ27957.1$139,818 to $178,800
Senior Programmatic Solutions Consultant, Amazon Ads, Sales, Advertising, & Account Management$140,300 to $189,800
Ads Account Manager III - AMZ15683.9$140,300 to $189,800
Senior Merchant Manager, Automotive, Automotive$140,300 to $189,800
Chart as a table
| Role | Published base |
|---|---|
| Senior UX Designer , Amazon Customer Service (this listing) | $137,800 - $186,400 |
| Technical Program Manager, Amazon Advertising | $139,900 - $189,200 |
| Technical Program Manager, Amazon Advertising | $139,900 - $189,200 |
| Data Engineer II - AMZ27957.1 | $139,818 - $178,800 |
| Senior Programmatic Solutions Consultant, Amazon Ads, Sales, Advertising, & Account Management | $140,300 - $189,800 |
| Ads Account Manager III - AMZ15683.9 | $140,300 - $189,800 |
| Senior Merchant Manager, Automotive, Automotive | $140,300 - $189,800 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-10-07
Where this pay comes from
Location as the employer wrote it: US, TX, Austin • US, WA, Seattle
USA, TX, Austin - 137,800.00 - 186,400.00 USD annually
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.