Senior Windows Client Engineer, Region Services Corporate Infrastructure (RSCI) - VECTOR Team

Do you love decomposing problems to develop products that impact millions of people around the world? Would you enjoy identifying, defining, and building software solutions that revolutionize how businesses operate?

Region Services Corporate Infrastructure (RSCI) is looking for an experienced Tech Lead; Windows Client Systems Engineer with a deep knowledge of Windows desktop services, including virtual desktops and infrastructure.

Our mission is to deliver robust, highly available, and easy to use services to our internal customers in support of the Amazon Dedicated Cloud for U.S. Government customers. We are looking for a motivated Lead Engineer to drive team initiatives and to deliver results for our customers.

This is a hands-on position where your daily role will maintain and enhance existing services, including Windows build / deployment capabilities, fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages. This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments.

You will have a strong and diverse technical background that allows you to approach problems with confidence and ingenuity. You must be a “lifelong learner”, embracing the rapid innovations in technology and understanding how to leverage them to continue to improve our products.

A successful Lead Tech Operations Engineer will drive the design and implementation of new services, find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

This role oversees deployment, configuration, and management of core ADC services, including directory services, file and print, DNS/DHCP, application servers and management of server/workstation hardware and infrastructure.

This role will drive team initiatives across the Vector vertical and across Region Services and partner with Vector Security, Amazon Security, and other AWS internal business units.

In the first six to twelve months you will:

• Design, create, adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic
• Drive expedient resolution and root cause analysis for critical issues affecting your services
• Mentor and develop a team of Operational Engineers with an emphasis on providing dial tone services
• Lead the development and delivery of state of the art system health monitoring, diagnostics, repair, and other self-healing automation
• Develop automation tools and processes that reduce manual effort and increase overall efficiency
• Innovate and drive improvements in monitoring and visualization of system health, status of maintenance tasks, and reporting systems

A day in the life

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• Associate's degree or above, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
• 7+ years supporting Windows family of operating systems to include four (4) of the following eight (8) core competencies: AD, DHCP, PowerShell, Email workflow, SCCM, GPO, Win OS, DNS, and disaster recovery/business continuity
• 2+ years of Technical Lead experience, specifically within the Windows Domain
• 3+ years' experience in automation / scripting in the Windows environment using PowerShell
• Experience creating automation tasks such as, software packaging and deployment, automated security patching, and Operating System Deployment.
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• Master's Degree in Engineering, Information Technology or related technical discipline
• 10+ years supporting Windows family of operating systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 155,000.00 - 210,000.00 USD annually