Sr. Product Manager - Tech, Amazon Customer Service
Company websiteamazon.com (Amazon, opens in new tab)
Base salary $151,200 to $204,600
Employer-published annual base salary, USD. Advertised base range in Seattle, WA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationSeattle, WA
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (3 h ago) · observed since
About this job
Amazon Customer Service (CS) is at the forefront of shaping how customers experience Amazon. Our organization enables Amazon to be the leader in customer service capabilities, creating valuable and memorable experiences for customers as they engage across our services, platforms, and devices.
We are seeking a Sr. Product Manager - Tech to ensure that every customer receives a consistent, high-quality service experience, no matter how or where they reach us. This role will own the product that makes that consistency possible at scale.
You will build and manage an integration system that keeps customer-facing experiences aligned and up to date across every channel and store. You will define the product vision, work closely with engineering to design scalable solutions, and use data to measure whether customers are receiving the experience Amazon intends. This is a role for a product manager who enjoys solving complex systems problems, thrives in cross-functional partnerships, and is motivated by delivering seamless experiences for customers worldwide.
Key job responsibilities
- Own the product vision and roadmap for the system that keeps customer service experiences consistent across all channels and stores
- Design and deliver automated solutions that ensure service updates are reflected accurately and quickly across customer experiences
- Define technical requirements and partner with engineering to build scalable, reliable integration solutions
- Establish monitoring and reporting to measure experience consistency, detect gaps, and prioritize improvements
- Partner with content, operations, and product teams to define standards and requirements for cross-channel alignment
- Manage trade-offs between speed of deployment and quality of customer experience across channels
Basic Qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred Qualifications
- Experience in building and driving adoption of new tools
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually
Source: Amazon · View original posting (opens in new tab)
Pay in context
This role's base floor ($151,200) is above 62% of the 72 Customer Success & Support roles in Washington listed on this site; 3 others list the same floor. Their median floor is $143,700; the middle half runs from $130,000 to $159,713.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 8, 2026.
This listingSr. Product Manager - Tech, Amazon Customer Service$151,200 to $204,600
Principal Org Effectiveness Specialist, AWS Senior Talent & Transformation$149,800 to $202,600
Engagement leader, AWS NA, Amazon eXperiences and Upskilling$149,800 to $202,600
Principal PM, Strategy & Operations, Talent Acquisition-Tech$149,800 to $202,600
Manager, Mechanical Systems Engineering, DCE - Mechanical Products & Services$150,200 to $203,300
Manager, Design Change Management, Design Engineering$150,200 to $203,300
Electrical Engineering Manager, Data Center Design Engineering$150,200 to $203,300
Chart as a table
| Role | Published base |
|---|---|
| Sr. Product Manager - Tech, Amazon Customer Service (this listing) | $151,200 - $204,600 |
| Principal Org Effectiveness Specialist, AWS Senior Talent & Transformation | $149,800 - $202,600 |
| Engagement leader, AWS NA, Amazon eXperiences and Upskilling | $149,800 - $202,600 |
| Principal PM, Strategy & Operations, Talent Acquisition-Tech | $149,800 - $202,600 |
| Manager, Mechanical Systems Engineering, DCE - Mechanical Products & Services | $150,200 - $203,300 |
| Manager, Design Change Management, Design Engineering | $150,200 - $203,300 |
| Electrical Engineering Manager, Data Center Design Engineering | $150,200 - $203,300 |
Observed changes
- Began meeting the published-salary criteria
- First observed on the employer's board
- Observed since
- Employer-stated posting date
- 2026-10-22
Where this pay comes from
Location as the employer wrote it: US, WA, Seattle
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.