Sr. Tech Program Manager, Data Center Learning

AWS Data Center Learning is hiring a Senior Technical Program Manager to own and sustain the GDCO 7S Continuous Improvement program — the workplace-organization and operational-excellence mechanism that runs across our global data center fleet. The program has moved through its foundation and design phases and is transitioning to a durable, self-sustaining operating model. This role is the owner who takes it to a scaled, mechanism-driven program that runs globally.

You will own the operating and planning mechanisms that keep a large, distributed community of Regional POCs, cluster leaders, and site teams aligned — giving leadership a clear line of sight into audit coverage, compliance, and program health. Day-to-day execution is run by the field; you own the structure they run within: the tooling and data backbone, the standards and communications cadence, and the metrics that measure impact.

Key job responsibilities

Own the program mechanism. Run the 7S operating rhythm end-to-end — monthly audit cycle, findings, implementation plans, metrics, communications, and leadership reviews — as a documented, repeatable mechanism.

Own the tooling & data backbone. Serve as the program owner for the audit platform and the compliance reporting pipeline; ensure audits, scoring, and dashboards operate reliably and that 7S compliance is surfaced in the WBR/leadership dashboards.

Drive standards & single source of truth. Maintain the 7S standards (“What Good Looks Like”), playbooks, and runbooks in Policy 2.0 / Playbook 2.0, and own the 7S wiki as the single source of truth

Measure and prove impact. Define and report the metrics that demonstrate program value and sustainability (audit activity and completion rates, compliance, month-over-month trends) and move the program toward outcome-based measurement.

Scale enablement. Own self-serve enablement — tooling instruction guides and training requirements so new POCs can onboard.

Govern & de-risk. Maintain a light governance and escalation model, manage program risks, reduce duplication with adjacent mechanisms (e.g., GEMBA walks), and keep the program auditable and compliant.

Influence without authority. Earn trust and drive adoption across DCO, Infrastructure Delivery, DCEO, Safety, and Security.

Basic Qualifications

• 5+ years of technical product or program management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience owning/driving roadmap strategy and definition
• 7+ years of working directly with engineering teams experience

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually