Support Engineer II-Ext - AMZ23658.6
Company websiteaws.org (AWS, opens in new tab)
Base salary $113,776 to $160,000
Employer-published annual base salary, USD. Advertised base range in Atlanta, GA
You apply on the employer's own site. Six Figure Work does not handle applications.
- LocationAtlanta, GA
- WorkplaceWorkplace not stated
- Status at last checkSource accepting applications when checked
- Last checked (6 h ago) · observed since
About this job
Employer: Amazon Web Services, Inc.
Position: Support Engineer II-Ext - AMZ23658.6
Location: Atlanta, GA
Multiple Positions Available:
1. Provide advanced remote technical support to customers
by responding to difficult technical inquiries related to large
and production critical issues to propose solutions to and/or
resolve root causes of cloud network and/or system issues.
2. Lead and oversee documenting all varieties of corner case
scenarios and troubleshooting of workflows in AWS internal
knowledge databases, and create tutorials, how-to videos
and other technical materials for the AWS customer
community.
3. Navigate and configure complex Linux/Windows systems
and troubleshoot difficult issues.
4. Apply advanced knowledge of information science and
technology to perform difficult network troubleshooting of
Amazon services using tools and technologies, including
TCP/IP, DNS, DHCP, routing, switching, LAN/WAN,
traceroute commands, iPerf, dig commands, and/or cURL.
5. Execute migrations of existing on-premise environments to
AWS Cloud, grow clients' existing cloud architecture by
onboarding them onto new AWS services and provide
maintenance support by providing complex technical
assistance.
6. Analyze product and reports on support performance
metrics to measure support success, service performance
and drive customer facing platform improvements.
7. Act as a liaison between service development team and
support engineering team, communicating customer
feedback through tech sync meetings for product and
service improvement.
8. Participate in bug bash events to identify straightforward
bugs and improve documentation to support overall
customer experience.
9. Execute customer code assessments and support
customers in code development to deploy customer
applications on the AWS cloud.
(40 hours / week, 8:00am-5:00pm, Salary Range $113776 - $160000)
Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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Basic Qualifications
Master’s degree or foreign equivalent in Networking, Information Technology, Computer Science, Engineering or a related field and 1 year of experience in the job offered or a related
occupation. In alternative, Bachelor’s or foreign
equivalent in Networking, Information Technology, Computer Science, Engineering or a related field degree and three years of experience in the job offered or a related occupation.
Experience must include one year of experience in each of the following:
1. Configuring, managing, and troubleshooting largescale systems, including cloud virtualization, distributed networks, and co-location;
2. Providing Linux or Windows Operating System
support;
3. Deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems.
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Preferred Qualifications
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Source: AWS · View original posting (opens in new tab)
Pay in context
This role's base floor ($113,776) is above 23% of the 661 Customer Success & Support roles nationwide listed on this site. Their median floor is $132,000; the middle half runs from $115,000 to $151,200.
Only jobs on this site count, and each one publishes a base salary of $100,000 or more, so this compares six-figure jobs with each other, not with the whole market. Computed Nov 7, 2026.
This listingSupport Engineer II-Ext - AMZ23658.6$113,776 to $160,000
Program Manager III, Strategic Initiatives Team$115,600 to $160,000
Sr. Program Manager, Salesforce Success Central (SFSC)$115,600 to $160,000
Quality Assurance Engineer, SMGS Planning Tools$113,900 to $160,000
Quality Assurance Engineer, SMGS Planning Tools$113,900 to $160,000
Controls Application Engineer, Controls Design eXecution$116,800 to $160,000
Controls Design Engineer, Data Center Engineering, GSI$116,800 to $160,000
Chart as a table
| Role | Published base |
|---|---|
| Support Engineer II-Ext - AMZ23658.6 (this listing) | $113,776 - $160,000 |
| Program Manager III, Strategic Initiatives Team | $115,600 - $160,000 |
| Sr. Program Manager, Salesforce Success Central (SFSC) | $115,600 - $160,000 |
| Quality Assurance Engineer, SMGS Planning Tools | $113,900 - $160,000 |
| Quality Assurance Engineer, SMGS Planning Tools | $113,900 - $160,000 |
| Controls Application Engineer, Controls Design eXecution | $116,800 - $160,000 |
| Controls Design Engineer, Data Center Engineering, GSI | $116,800 - $160,000 |
Observed changes
- First observed on the employer's board
- Began meeting the published-salary criteria
- Observed since
- Employer-stated posting date
- 2026-09-08
Where this pay comes from
Location as the employer wrote it: US, GA, Atlanta
(40 hours / week, 8:00am-5:00pm, Salary Range $113776 - $160000)
- Method
- Employer text, read with fixed rules and re-verified
- Checked
- Rule set
- us-base-v2
The pay passage appears in the employer's own job text. Fixed, deterministic rules located it, and the passage below was checked against the stored copy of the posting.
What we verified
- The pay figures come from the employer's own listing, quoted exactly above.
- The pay is an annual base salary in US dollars with a minimum of at least $100,000.
- The role was publicly listed on the employer's job board when last checked.
We do not verify what the employer will actually offer, whether the employer is still recruiting for the role, or anything beyond what the employer published. Full methodology.