Technology - Change Management & Adoption Lead

Technology Change Management & Adoption Lead

What You'll Do

The Technology Change Management and Adoption Lead will serve as a change, adoption, experience, and strategic communications partner for EASE, helping ensure that technology change translates into sustained adoption and intended outcomes while strengthening how EASE communicates its strategy, progress, and impact. Working closely with portfolio integration leaders, the EASE strategy team, program leaders, and impacted organizations, the role will help shape and prioritize incoming needs, understand the people and experiences affected, and develop integrated approaches that connect strategy and implementation to measurable value.

The Lead will use personas, customer journey maps, stakeholder insights, and adoption measures to understand where and how technology change affects the end-to-end user experience and to adjust approaches when outcomes are not on track. The role will also help manage broader EASE communications and executive storytelling, translating complex strategy, portfolio progress, decisions, and outcomes into clear narratives, presentations, and communications for leaders, employees, and partners. Program and delivery teams remain accountable for implementing the underlying technology and business changes.

Key Responsibilities

• Use quantitative and qualitative evidence, including adoption metrics, stakeholder feedback, experience insights, and service data, to assess effectiveness, recommend adjustments, and strengthen the realization and communication of outcomes.
• Establish practical governance, measures, templates, and repeatable methods for change, adoption, communications, personas, journey mapping, and value realization across EASE.
• Bring adoption, experience, stakeholder, and communications insights into portfolio reviews and strategic discussions, highlighting risks, trends, and opportunities that could affect portfolio outcomes or stakeholder understanding.
• Partner with leaders and subject-matter experts to ensure communications and executive materials are fact-based, consistent with EASE strategy, and connected to a coherent organizational narrative.
• Develop executive narratives, presentations, and other leadership materials that communicate the EASE story, translating complex strategy, portfolio progress, investments, performance, and outcomes into clear, compelling, audience-appropriate messages.
• Help manage EASE-wide communications that keep employees, leaders, and partners informed about strategic priorities, major initiatives, organizational changes, progress, decisions, and outcomes.
• Coordinate significant change across portfolios and programs where audiences, timing, dependencies, or impacts overlap, helping reduce change saturation, conflicting messages, and avoidable disruption.
• Define adoption objectives, success measures, leading indicators, and value-realization expectations with portfolio, program, product, service, and business owners; monitor results and adjust approaches when adoption or outcomes are not on track.
• Assess how portfolio and program changes affect the end-to-end user experience, identifying adoption barriers, experience risks, overlapping impacts, and opportunities to improve outcomes.
• Develop and evolve stakeholder and user personas and customer journey maps to clarify affected audiences, needs, behaviors, pain points, adoption barriers, and key moments in the experience, and use those insights to shape interventions.
• Help manage the intake and prioritization of change, adoption, and communications needs based on strategic importance, stakeholder impact, readiness, timing, dependencies, and capacity.
• Partner with portfolio integration leaders, the EASE strategy team, program leaders, and stakeholders to translate strategic priorities and portfolio plans into integrated change, adoption, experience, and communications approaches.
  

What You'll Need

Required Qualifications

• Bachelor’s degree (BS/BA) desired in Computer Science. 5+ years of related experience. Certification is required in some areas.
• Experience leading technology adoption, organizational change, stakeholder engagement, communications, customer or employee experience, transformation, or related work in a complex technology environment.
• Demonstrated ability to translate complex technology strategy, portfolio plans, progress, financial or performance information, and outcomes into clear executive narratives, presentations, stakeholder communications, and adoption approaches.
• Experience defining and using adoption, readiness, engagement, behavioral, or value-realization measures to assess whether change is achieving intended outcomes.
• Ability to use evidence and feedback to adjust change strategies rather than treating communications, training, or implementation completion as the measure of success.
• Experience managing intake or prioritization and coordinating stakeholder impacts across multiple programs, audiences, or organizational boundaries.
• Strong understanding of adoption and change methods, including stakeholder analysis, persona development, journey mapping, impact assessment, readiness, communications, enablement, reinforcement, feedback, and measurement.
• Ability to operate at both strategic and execution levels, maintaining an integrated view of portfolio change while understanding enough detail to identify adoption risks and coordinate appropriate interventions.
• Exceptional writing, executive storytelling, presentation development, facilitation, stakeholder-management, consulting, and influencing skills, including the ability to simplify complex technology topics without losing strategic meaning.
• Ability to lead through influence and build trusted partnerships with senior leaders, Portfolio Integration Leads, program teams, technical subject-matter experts, and impacted organizations.
• Working knowledge of infrastructure and enterprise technology environments, including applications, cloud, network, platforms, workplace technology, security, or related services.

What You'll Bring

Preferred Qualifications

• Master's degree in Business, Communications, Organizational Change, Information Systems, Technology Management, or a related field, or equivalent relevant experience.
• Experience developing customer or employee personas, journey maps, service blueprints, experience maps, or similar human-centered design artifacts to inform technology adoption and change decisions.
• Prosci, CCMP, product adoption, Agile, SAFe, communications, or related change-management certification.
• Experience supporting large-scale infrastructure, technology modernization, digital transformation, or enterprise adoption initiatives affecting multiple organizations or stakeholder groups.
• Experience integrating change and adoption planning with portfolio management, strategic planning, OKRs, roadmaps, or value-realization practices.
• Experience developing executive change dashboards or scorecards that combine adoption, readiness, stakeholder, and outcome measures to support leadership decisions.
• Experience with Microsoft 365, Teams, Viva, Power BI, ServiceNow, Jira Align, Jira Cloud, or comparable collaboration, workflow, analytics, and portfolio-management platforms.
• Experience developing executive presentations, strategic narratives, leadership communications, or organizational storytelling that communicates strategy, transformation progress, performance, and business outcomes.
• Experience using generative AI, AI agents, or intelligent automation to improve stakeholder analysis, communications, feedback synthesis, adoption insights, or change-management workflows.
• A leadership style combining strategic perspective, empathy, strong judgment, structured execution, curiosity, adaptability, and collaborative influence.
  

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location 5 days per week. 
No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. 



Our Lead Technology Solutions Mgmt jobs earn between $116,700.00 - $175,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.


Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

USA:GA:Atlanta / 1057 Lenox Park Blvd Ne - Adm:1057 Lenox Park Blvd Ne

Salary Range:

$116,700.00 - $175,100.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.